Customer Service Representative - Bilingual
Taymor Industries Ltd
Mississauga, ON

Do you possess the following competencies? Then this might be the role for you!

  • Excellent French and English communication skills, verbal and written
  • Excellent External Facing Customer Service Skills
  • Ability to absorb and retain product knowledge
  • High degree of responsiveness in sales
  • Great problem solving abilities
  • High level of Accountability (i.e. initiative, follow through to completion)

THE COMPANY

Since 1948, Taymor has proudly designed and manufactured architectural hardware products of exceptional design, quality and value. From door and bath hardware to faucets and accessories, our comprehensive range allows you to harmonize design throughout the entire home and complete your projects seamlessly. Taymor signature bath collections and Premier Series locks are installed nationwide in multi-family residential developments, private residences and leading hotels and resorts. Family owned, with well-stocked distribution centers in San Francisco, Vancouver, and Toronto; we deliver clean and modern designs to the builder markets throughout North America.

Connect with us @TaymorDesign on Twitter, Pinterest, and Facebook, or visit taymor.com for more information.

THE ROLE

The Customer Service Representative will ensure delivery of award-winning customer service through timely and accurate processing of orders, communication and coordination with other departments to resolve inquiries. Build and maintain customer loyalty by providing prompt and efficient customer service excellence. The CSR will assist in seeking out pro-active selling opportunities to existing customers and develop new customers.

The Customer Service Team works closely with fellow Territory Sales Representatives, Inventory Management, Marketing, Product Development, Quality and Finance Teams to ensure end to end award winning customer service delivery.

A SNAP SHOT OF RESPONSIBILITIES

  • Receive, process, verify and confirm customer orders via telephone, fax, email or EDI.
  • Ensure accuracy of inputted order and evaluate alternate supply for discontinued product or backorders (possible substitutions) prior to releasing to the warehouse management system.
  • Provide accurate information concerning product availability, order status, product specifications, technical advice, pricing and services as required and upon request from customers and outside sales team members.
  • Courteously resolve customers' service, product or billing complaints by diplomatically performing activities such as exchanging merchandise or propose and issue credit notes.
  • Approve returns and consider restocking charges when appropriate.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
  • Manage Inter-Branch Stock Transfer Requests
  • Solicit sale of new or additional services or products through proactive outbound calling to existing or prospective customers.
  • Support outside sales team where needed and assist other teams as requested
  • Provide follow-up for customer quotes and lost sales

QUALIFICATIONS

  • Minimum 1 year post-secondary education preferred
  • Minimum of 2 years’ experience in telephone customer service/inside sales support
  • Experience within manufacturing, distribution or home building industries is strongly preferred
  • Experience working with an ERP system an asset (e.g Sage X3, JD Edwards, SAP)
  • Technical / mechanical aptitude to learn varied product lines
  • Intermediate proficiency with MS Office suite
  • Strong multi-tasking, organization and priority setting skills
  • Accurate data entry skills with minimum typing speed of 40 wpm
  • Proactively identifies customer needs
  • Outgoing with an excellent and professional phone manner
  • Strong Team player

Taymor welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

We offer a competitive salary based on experience as well as a comprehensive benefits package including extended medical, dental, disability, RRSP matching and starting at 3 weeks’ vacation.

Job Type: Full-time

Language:

  • French (Required)