Job Summary
IFP Solutions is Alberta owned and operated. Our mission is to provide our customers with exceptional service and we pride ourselves on being environmentally conscious.
Iwaasa Fire Protection Solutions Inc was founded in 2014 with a simple goal, to revolutionize the Fire Protection Industry. Our goal was to overcome the archaic "industry standard" and begin to set our own standards. We did this through developing comprehensive and detailed inspection reports and records, with simple and concise explanations of system deficiencies while providing practical, cost effective solutions for repair. Eradicating the need for paper documentation we allowed for time-efficient transfer of records
We are seeking a highly organized, adaptable, and proactive Service Coordinator to serve as the central hub of our office operations. This role is ideal for a self-starter who thrives in a fast-paced environment, enjoys wearing many hats, and excels at keeping everything running smoothly behind the scenes. The Service Coordinator plays a key role in scheduling, customer service, administrative support, and overall office coordination.
Key Responsibilities:
Customer & Client Communication:
- Serve as the first point of contact for clients, handling calls, emails, and inquiries.
- Coordinate service appointments, follow-ups, and ensure timely communication between technicians and clients.
- Build and maintain strong, long-term relationships with customers.
Scheduling & Dispatching:
- Schedule technicians and field staff for service calls.
- Track job progress and adjust schedules as needed to ensure efficiency.
Administrative Support:
- Manage daily office tasks including filing, data entry, and document preparation.
- Maintain accurate service records and customer databases.
- Prepare and send invoices; assist with basic bookkeeping as needed in QuickBooks Online
Office Coordination
- Order and manage office and service-related supplies.
- Organize and maintain office systems and files (both digital and physical).
- Support leadership with various projects and administrative tasks.
Qualifications:
- Proven experience in office administration, service coordination, or similar role.
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Proficiency with Microsoft Office, scheduling software, and/or CRM systems.
- Experience with QuickBooks Online
- Ability to work independently and as part of a team in a dynamic environment.
- Positive, can-do attitude with a willingness to learn and take initiative.
- Post-secondary education is preferred but not required.
- 1+ years of experience in an Administrative/Customer Service based role is required
Work Hours/Location
- Monday to Friday, office hours 7:30-4:00pm (working hours may vary)
- This position is not remote, and the requirement is to be in the office daily.
Job Type: Full-time
Pay: $25.00-$33.00 per hour
Benefits:
Work Location: In person
