Visitor Experience Manager
Government of Canada
Kingston, ON
Parks Canada - Georgian Bay & Ontario East Field Unit – Bellevue House National Historic Site
Kingston (Ontario)
PM-04 - Indeterminate/Full-time
$67,449 to $72,885 (under review)
For further information on the organization, please visit Parks Canada

Closing date: 28 June 2019 - 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties
Manages the development and delivery of the visitor experience program through a client/visitor and market/business-centered approach to enhance and ensure visitor satisfaction, enjoyment and connection to place and partner/stakeholder contribution to the learning, enjoyment, connection to, and appreciation of Canada’s natural and historical heritage resources managed by Parks Canada in a park characterized by program and operational challenges and issues of moderate complexity and scope. May provide lead specialist visitor experience product development services.
Visitor experience includes visitor facilities, visitor programs and visitor services, tourism relations, interpretation programs (personal and non-personal), pricing, promotion, advertising, product development and product marketing.

Work environment
Located on Centre Street just outside of downtown Kingston, Bellevue House National Historic Site is the one-time home of Canada’s first Prime Minister, Sir John A. Macdonald. This unique Italianate Villa is surrounded by decorative formal grounds, an orchard and heritage garden. A new exhibit, developed for C150, expands on the story of Confederation to share lesser known and controversial stories of Canada’s past. The Visitor Experience manager will have the opportunity to build on existing assets to create a lasting legacy for Canadians.

Intent of the process
This process may be used to create a pool of qualified candidates to staff similar position (s) with various tenures, security levels and/or language requirements or in different locations.
Positions to be filled: 1

Information you must provide
Your résumé.

A covering letter in 4,000 words (maximum) "Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience factors listed in the essential and additional qualifications (if applicable)."

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Graduation with a degree from a recognized university with specialization relevant to the position, including but not limited to: recreation, leisure studies, cultural resource conservation, museum studies, history, archaeology, tourism or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
  • Experience in the use of social science research and/or trend analysis to identify target markets and develop visitor experience opportunities;
  • Experience in multiple aspects of the planning, development, promotion and/or delivery of a variety of programs, activities, operations, services and/or facilities in a tourism related context;
  • Experience acting as a representative in dealings with the media, stakeholders, and local community;
  • Experience managing the work of a variety of functions.
If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)
Additional Qualifications: The following may be applied/assessed at a later date (may be needed for the job)

  • Experience in Federal Government procurement policy and application
  • Experience in teaching and training
  • Experience in evaluating visitor experience programs
  • Experience coordinating multi-disciplinary teams
The following will be applied / assessed at a later date (essential for the job)
English essential

Information on language requirements

Knowledge:
  • Knowledge of the Kingston Tourism Market
  • Knowledge of cultural resource management as it applies to heritage properties
Abilities:
  • Ability to manage conflicting priorities including human and financial resources;
  • Ability to communicate effectively both orally and in writing;
  • Ability to identify potential partners and develop partnerships;
  • Ability to analyze and optimize opportunities for visitor experience
Personal Suitability

  • Shares Our Vision
  • Exercises Sound Judgement
  • Personally Connects with People
  • Demonstrates Integrity
The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements:
Current or future requirements of the organization for the proper functioning of the work unit or the organization.

  • Willingness to work shift-work, irregular hours, overtime, weekends and/or holidays when required
  • Willingness to stand/walk for prolonged periods
  • Willingness to wear a Parks Canada uniform
  • Willingness to work and/or travel in varied terrain, weather conditions, isolated conditions and by various means of transportation
  • Willingness to travel for work and/or training purposes
Conditions of employment
Reliability Status security clearance

Possession of a valid class “G” driver's license or equivalent

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

HOW TO APPLY

You are required to submit your application online.

1. COVER LETTER
Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience factors listed in the essential and additional qualifications (if applicable). Applicants must list these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples.

Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities.

Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors may result in the rejection of your application.

Normally, applicants will not be solicited for incomplete or possible missing information.

Candidates will be asked to provide proof of their education credentials at a later date.

2. RESUMÉS
Resumés will be used ONLY as a secondary source to validate the experience described in the cover letter.

3. OTHERS (if applicable)
Please identify clearly your substantive group and level and your employment status on your resumé and/or application form.
Please ensure that your Personal Record Identifier (PRI) is included in your application.

ASSESSMENT

A written examination may be administered
An interview will be administered
Reference checks will be sought

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Parks Canada Agency considers applications from all individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, pemanent resident status or work permit.

If you require accommodation at any stage of the process, please advise us as soon as possible.

Those selected for an interview should be prepared to provide the following information:
Names of their references
Proof of education credentials, in the form of a diploma or official transcipt.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

ADDITIONAL INFORMATION

PLEASE NOTE: Our intention is to communicate with candidates via e-mail for assessment purposes (including sending invitations for written tests and interviews). Candidates who apply on this selection process must include in their application a valid e-mail address and make sure that this address is functional at all times and accepts messages from unknown users. It is the candidate's responsibility to provide any changes to their personal information to the contact indicated on this job advertisement.

The essential qualifications that are listed in the statement of merit criteria are mandatory. A pass mark will be established for each. Applicants may be appointed to the position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. In the event that there are as many applicants who meet the essential qualifications as there are vacancies, the manager may decide not to assess some or all of the asset qualifications.

Successful candidate(s) must meet and maintain the conditions of Employment throughout their employment.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact (Name of HRM), Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be
provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

We thank all those who apply. Only those selected for further consideration will be contacted.