Build your career at the hospital that’s building for the future
Humber River Hospital is committed to revolutionizing patient care for our diverse community. We’re looking for exceptional individuals to join our great team: people who share our passion to deliver excellent, patient-focused, expert care. The Hospital is formally affiliated with both the University of Toronto and Queen’s University.
We have an exciting opportunity for a Full-time Quality Improvement Specialist to join our Clinical Innovation and Transformation team. This role will lead process and quality improvement initiatives and projects that enhance patient safety, patient satisfaction, and increase operational efficiency and resource use. The Quality Improvement Specialist, Clinical Innovation and Transformation will contribute to the departmental objective to improve the health of our community through engineering and redesigning processes supported by technology that enhance the experiences and outcomes of the patient / family and health care providers, increasing operational efficiencies and reliability, and reducing clinical and operational risks and cost.
Hiring Salary Rage: $43.63 - $54.53 hourly
Availability: Monday – Friday (subject to change); some weekend work may be required.
Union: Non Union
Facilitate the management, collection and analysis of clinical and non-clinical Hospital workflows and processes , as well as stakeholder engagement data to find opportunities for improvement as assigned
Communicate pertinent trends in the data to leadership and / or applicable project stakeholders.
Coaching Information Communications and Automation Technologies (ICAT) and clinical colleagues on various data driven methods of improving and thinking about their workflows and processes, including on how stakeholders can assist on gathering and analyzing data and the changes resulting from analyses
Interview stakeholders and process owners to define processes, including their scope, so as to gather potential data, information and/or requirements for said processes and for technical or digital solutions.
Ensure process mapping is complete, capturing all steps of a work activity and all relevant parties who are involved in carrying out each step.
Lead process and quality improvement and enhancement initiatives to increase operational efficiency and reliability, and reduce clinical and operational risks and costs
Use gathered qualitative and quantitative data to identify opportunities for improvement, facilitate group discussions, develop and implement changes using change management practices
Engineer (define, design, implement) safe and efficient clinical and/or operational systems using Human Factors engineering principles, including:
satisfaction with health care services, outcomes, and safety
technologies, equipment, and process risk prevention
Review best practices and evidence based health care literature to inform recommendations & selection of alternatives for clinical and non-clinical process improvements and/or required solutions
Lead the development of workflow recommendations based on gathered data and best practice research, stakeholder interviews and engagement, in collaboration with the relevant parties
Propose standard process approaches to leadership that can be implemented across the organization so as to reduce the amount of variability across common processes
Present recommendations to stakeholders and / or process owners
Design processes based on agreed upon recommendations, data gathered and best practices. Research, analyze, develop, and disseminate new knowledge regarding patient care and safety quality Improvement, risk reduction, and improving data driven decision-making
Act as a change agent by providing leaders, teams, and departments with the most current process improvement, user-centered design and human factor methods and the tools to assist in transformation activities
Engage leadership and stakeholders so as to obtain support and buy-in for changes during a project’s or initiative’s lifecycle
Partner with management, project champions and coordinators, and process owns to align process improvement initiates with business objectives.
Define, develop and evaluate performance metrics to analyze and determine process improvement success, which may include working with multiple stakeholders to ensure cohesive and attainable measures of success.
Undergraduate degree in Engineering or Healthcare required or Graduate degree Engineering or Healthcare Administration preferred
Professional Engineering (P. Eng.) license recognized by the Professional Engineers of Ontario (PEO) preferred
Regulated Health Professional (e.g. RN, Clinical Psychologist, Pharmacist) or Physician licensed to practice by the Ontario College of Physicians and Surgeons preferred
Lean Six-Sigma certification or Change Management certification preferred
Minimum of 3 recent experience in Leading quality improvement initiatives, Leading health care process / quality improvement initiatives, care-model redesign(s)
Demonstrated computer skills using MS Office (Outlook, Word, Excel, PowerPoint, Visio, etc.)
Experience in Quality improvement science (e.g. Lean, Six Sigma, High Reliability), Human Factors engineering, User-Centered design, Service design, Change/risk management, Project management and Statistical analysis required
Experience in negotiation, facilitation, problem solving, decision-making, critical thinking, analysis, organization and time management, and interpersonal required
Ability to be flexible and effectively work in busy environment with changing priorities and deadlines
Demonstrated initiative in improving work skills and processes
Excellent attendance and discipline free record required.
We thank all candidates that apply but only qualified candidates will be contacted for an interview
Humber River Hospital is an equal opportunity employer and we will accommodate your needs under the Ontario Human Rights Code. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact the Human Resources Department for assistance.