We are currently seeking a Digital Tech Lead - Production Support to join our team in US or Canada
Contract - C2C or W2 /T4 hourly
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
Job Role: Digital Applications - Production Support Lead
Skills Required:
8+ years of experience in Supporting and maintaining applications in serverless framework written in Node.js
8+ years of experience in Cloud & On-Prem Infrastructure: AWS (API Gateway, SNS, SQS, EC2, EKS, S3, IAM, VPC, Lambda, CloudWatch, CloudFormation)
8+ years of experience in Akami CDN, Cloud security
8+ years of experience in Databases: MySQL, PostgreSQL, Oracle, SQL Server, MongoDB, DynamoDB
8+ years of experience in Networking & Physical Systems: Load balancing, DNS, Firewall policies, On-prem networking
8+ years of experience in Security & Compliance: IAM. Secrets management (Vault), WAF, Network security.
8+ years of experience in Observability & Monitoring: Datadog. Quantum Metrics, CloudWatch, centralized logging, distributed tracing
8+ years of experience in Microservices & API Management
Lead and prioritize the Digital Application Support team's workload
Manage and Own the Problem Management Process
Develop, co-ordinate and promote the effective functioning of problem management activities across all clients (Client) support teams
Contribute to the planning of application/infrastructure releases and configuration changes
To examine potential areas for Service Improvement and raise proposals with the Service Manager
Provide technical leadership
Provide input to application/infrastructure scalability
Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
Maintain application monitoring, performance tuning and testing
Provide 3rd line Application Support on complex internally and externally developed applications
Provide input to administering and maintaining all production and internal environments
Provide input to the implementation, backup and roll-back plans
Act as a technical resource for internal and external projects
Ensure there are robust procedures and processes within the application support function remit
Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers
To examine potential areas for Service Improvement and raise proposals with the Service Manager
Design, prepare and conduct training relating to Problem Management and the appropriate usage of the Support Management Service
Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)
Minimum bachelor's degree in computer science/information systems or related field and/or equivalent experience
8+ years of strong experience leading and working with application support teams.
Experience monitoring performance metrics for various production systems and identify root cause for technical issues and recommend solutions.
Experience with Incident, Change and Problem Management.
Experience with ITSM Tools
Hospitality industry experience a plus
Travel: No travel. Preferred location is East Coast or Central.
Degree: Bachelors in Computer Science or equivalent work experience
Nice to Have; (But not a must)
Project lead experience
AEM
Micro services Architecture
Generative AI, AI Agents, MCP, Claude, OpenAI, Copilot
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($65 - 70$ hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
#LI-NorthAmerica
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
