Revelle Shop | Luxury Women's Fashion Boutique | Toronto
Location: Revelle Shop, 129 Davenport Road, Toronto, ON. On-site.
Employment type: Full-time, permanent
Reports to: Owner/Founder
Schedule: Five days per week including weekends, with occasional evenings for events
Applications close: Friday 4 September 2026
This posting is for an existing vacancy.
Revelle Shop is seeking an experienced, sales-driven Store Manager to lead the day-to-day operations of our Toronto luxury women's fashion boutique.
Revelle is a destination for curated designer fashion, specializing in resort wear, vacation dressing, occasion wear and unique pieces from international designers including PatBO, Charo Ruiz, Hemant & Nandita, AZULU, Rococo Sand, LoveShackFancy and more. Our clients are women who travel, celebrate and dress for the moment, and they expect a five-star experience every time they walk through the door.
We are looking for someone who can take ownership of the store, lead the summer hires team, build strong relationships with our clientele and, most importantly, drive sales and grow the business.
This is not an opening-and-closing retail management position. As a small, entrepreneurial business, this role carries an unusually broad scope: you will sell, lead a team, run operations and help shape how the brand shows up online. If you want a narrow corporate lane, this isn't it. If you want real ownership, direct access to the founder and visible impact on a growing business, it is.
THE ROLE
Sales and store performance
Own the boutique's daily and monthly sales performance against clear targets. Find the opportunities to lift conversion, average transaction value and repeat purchase. Track results daily and bring ownership of the numbers, the challenges and the plan. Coach the team on product knowledge, styling, upselling and closing. Know your best sellers, your slow movers and your customers' buying patterns, and act on them. Build the schedule to a labour budget based on forecasted traffic and business needs.
Clienteling and customer experience
Build and hold strong relationships with our VIP and repeat clients. Reach out proactively when new collections and the right pieces arrive. Follow up after every visit, purchase and styling appointment. Keep client notes, wishlists, sizing and designer preferences current so relationships belong to Revelle. Handle concerns, exchanges and service issues with grace. Turn first-time shoppers into regulars. Support remote clients by phone, text, email and virtual styling. Ask happy clients for Google reviews, because word of mouth matters enormously to us.
Inventory and merchandising
Oversee receiving, tagging and organizing new inventory, entered accurately in Lightspeed. Monitor stock levels and investigate discrepancies. Run scheduled cycle counts between full counts, and own inventory accuracy and shrink. Coordinate transfers, holds, special orders and online fulfillment. Maintain accurate pricing and markdowns, and audit the floor daily so every piece is tagged, priced and correctly placed. Steam, prep and style merchandise before it hits the floor. Refresh displays and windows on a weekly cadence based on new arrivals, best sellers, seasonality and sales data. Replenish sold pieces immediately. Keep the boutique consistently reflecting Revelle's luxury brand image.
E-commerce and omnichannel
Coordinate online orders with store inventory and keep the two aligned. Prepare and oversee fulfillment, packaging and pickups. Work in WooCommerce: create and update product descriptions, imagery and product pages to our standard, and audit the site regularly to remove dead variations, hide sold-out products and fix errors. Support customers on online purchases. Coordinate shipping and duties payments. Understand how in-store activity affects the wider e-commerce business.
CRM, email marketing and client outreach
Build, write and send Revelle's email campaigns in Klaviyo on a weekly to ten-day cadence, covering new arrivals, designer features, restocks, event invitations and seasonal edits. Maintain list health: sync Lightspeed contacts into Klaviyo, manage segments and keep data clean. Report on opens, clicks, list growth and attributed revenue. Capture accurate customer information at checkout and grow our VIP community. Identify the right clients for new-arrival outreach, private shopping and events. Feed customer feedback and frequently requested product back to ownership.
Content and brand presence
Capture in-store content for Instagram and TikTok, including new arrivals, styling, try-ons and behind the scenes. Post stories daily and contribute to the content calendar. Build graphics and campaign assets in Canva using the Revelle brand kit. Write and publish blog content on the website. Identify and coordinate with micro-influencers and local collaborators. Be comfortable representing the brand on camera.
Events and activations
Prepare the boutique for events, launches and pop-ups. Coordinate staff coverage and inventory readiness. Run VIP appointments and private shopping events. Support trunk shows and designer launches. Convert event traffic into long-term clients. Build local partnerships with hotels, concierges and neighbouring businesses to bring new people through the door.
Store operations
Oversee all opening and closing procedures. Maintain cash and POS accuracy, and review transactions, returns, discounts and refunds. Follow loss-prevention and cash-handling controls and flag any exceptions. Resolve daily operational issues quickly and efficiently.
Oversee all store logistics and inventory deliveries, including tracking seasonal orders and incoming shipments across multiple carriers. Maintain an up-to-date record of expected deliveries, proactively follow up on delays or missing shipments, and ensure merchandise arrives according to schedule. Coordinate delivery timelines with the team to plan product launches, marketing campaigns and promotional activities around incoming collections and inventory availability.
Monitor all outgoing e-commerce orders and shipments, ensuring orders are dispatched correctly and tracking remains up to date. Follow up promptly on delayed, lost or incorrectly delivered packages and coordinate with carriers when claims or investigations are required. Maintain accurate and organized logistics records for both incoming and outgoing shipments.
Manage store supplies, packaging and shipping materials to ensure appropriate stock levels at all times. Keep the boutique immaculate and ensure merchandise and operational areas remain organized. Report maintenance issues immediately and follow through until resolved. Uphold health and safety requirements, emergency procedures and incident reporting. Maintain strict confidentiality of all client, employee, vendor and business information.
Team leadership
Train new team members and summer hires on selling, service, designers, product and store procedure. Manage, motivate and hold the sales team accountable. Set clear individual sales expectations and coach against them. Delegate daily responsibilities and confirm they are done. Hold documented one-on-ones and keep records of coaching conversations. Help recruit and onboard. Ensure scheduling, hours and breaks are handled correctly. Develop a trained backup keyholder so the store is never dependent on one person. Maintain a professional, positive, sales-focused culture.
Reporting and documentation
Provide ownership with a weekly written business recap covering results, wins, issues and next week's plan. Feed sell-through, sizing and fit insight back to inform buying. Keep written procedures for recurring tasks current, and ensure all accounts, files, templates and vendor contacts live in company systems.
WHO WE ARE LOOKING FOR
- 3+ years of fashion retail management experience, ideally in luxury, contemporary designer or premium women's fashion
- A proven record of driving sales and hitting targets
- Strong leadership and team-management skills
- Excellent personal selling and clienteling ability
- Strong marketing instincts and the ability to support product launches, events, promotions and in-store marketing initiatives
- Excellent ability to multitask, prioritize and adjust daily tasks based on changing store and business needs
- Strong fashion sense and real confidence styling clients
- Experience with high-value transactions and luxury clientele
- Solid grasp of retail KPIs and store performance
- Experience with POS and inventory management systems
- Strong organizational and problem-solving skills
- Excellent written and verbal communication
- Comfort learning and using retail technology and digital platforms
- Ability to work independently and make decisions
- Availability for weekends, event evenings and key retail periods
Experience with Lightspeed, WooCommerce, Klaviyo, Canva, online order fulfillment or luxury e-commerce is a strong asset.
Physical requirements: standing for full shifts, receiving and unpacking shipments, steaming and moving merchandise, and lifting boxes up to approximately 30 lbs.
THE PERSON WE WANT
We are looking for someone who sees a quiet day and asks, "What can I do to generate business?" We want initiative, not someone who waits behind the counter for customers to walk in.
You should naturally think about: Who haven't we followed up with? Which clients would love this new arrival? What isn't selling, and why? What should we move on the floor? How can we increase today's sales? Which customer should we invite back? What can the team do better tomorrow?
Revelle is an entrepreneurial business, so initiative matters. We want someone who takes ownership, spots problems before they grow and brings solutions to ownership rather than complaints.
HOW SUCCESS IS MEASURED
- Store sales and monthly target achievement
- Conversion and average transaction value
- Repeat and VIP client development
- Individual and team sales performance
- Inventory accuracy and shrink
- Customer experience and Google review growth
- Client outreach volume and email marketing performance
- Staff development and accountability
- Store presentation and merchandising
- Operational reliability
Pay: $40,000.00-$65,000.00 per year
Work Location: In person
