Quality Assurance Specialist- Work Remotely
CBI Health Group
Toronto, ON
Quality Assurance Specialist - Work Remotely !
A champion of best practices in Quality Assurance, you will see this mandate for what it really is: a unique opportunity to lead by example and ensure CBI Health Group’s Outpatient Rehabilitation Segment, has the systems and structures in place to support service delivery excellence for our WSIB Specialty Program. If you’re up to the challenge, read on.

Reporting to the Regional Manager, this full time role will be responsible for overseeing all aspects of the WSIB Specialty Program, to ensure quality care through the effective and efficient delivery of established standards within legislative and budgetary requirements. As the go-to person in all areas of the region, the QA Manager will mentor and support in creating a culture that embodies CBI Health Group values, as they go about establishing and maintaining consistent systems and structures, aligned with best practices, and drive and standardized reporting. We will count on you, as a Quality Assurance Expert, to lead and manage, identify and optimize, opportunities for improvement, and develop an integrated regional strategy of innovative processes, procedures and protocols that support compliance in all areas of the WSIB Specialty program.

We are looking for a dynamic, confident, and reliable individual that is eager to learn and who is highly adaptable.


As a Quality Assurance Specialist, you will:
Plan, organize, direct and supervise the activities of the department to provide quality care within WSIB Guidelines.
Manage and implement quality management and quality improvement programs for the WSIB specialty program on a provincial level for CBI’s Outpatient Segment.
Maintain all required records, reports, statistics, etc., for both stakeholders and clinicians in accordance with policies, procedures and legislative requirements.
Liaise and consults with stakeholders, government officials, company resources and professionals in relation to WSIB program needs and department activities.
Develop instructional material to assist staff in becoming orientated to the WSIB Program operations; determine the effectiveness of orientation materials and processes through direct observation and in collaboration with registered staff members on the team and the managers of the clinics.
Create, prepare and present comprehensive reports and summaries.
Serve as facilitator and adviser to external agencies, building strong relationships with colleges, government and other key partners
Lead the Continuous Quality Improvement team in the completion of the quality protocols and program evaluations.
Create action plans and ensure follow-up actions are completed.
Manage other assigned projects, ensuring effective teamwork and communication, high quality of work, organizational performance and continuous learning.
Anticipate what stakeholders want and manage expectations.
Provide input into business decisions, service delivery model and developmental opportunities.
Ensure that service delivered aligns with key performance indicators (KPIs).
Align local objectives with corporate goals and functional goals, identifying business metrics to meet and exceed the CBI vision and values.
Organize resources to solve problems and make tough decisions as an independent and as a team player.
Ensure best practices are met and adherence to guidelines is established with clinical staff on a local, regional and central level.


To take on the role of Quality Assurance Specialist, you must:

Have a BSc or BA in Kin Degree.
Be registered with the college of Kinesiologists of Ontario.
2 – 3 years in clinic/rehab experience.
Have at least three years of working experience as a Kinesiologist in a managerial or supervisory capacity in a health care setting.
Experience in quality improvement and risk management (an asset).
Demonstrated ability to communicate effectively in writing and verbally.
Have a leadership style that creates and encourages participation and commitment to organizational objectives and values the contributions of staff.
The ability to motivate, lead, train and manage staff in a fast-paced environment.
Possess highly developed interpersonal, conflict resolution, project management and problem-solving skills.
Be results-oriented, adaptable, well organized and able to function independently.

About CBI Health Group:
Health Group is Canada’s largest provider of integrated community healthcare. For over 40 years, we have remained totally committed to improving the health and enriching the lives of Canadians.

What sets us apart is our ability to work as a unified network dedicated to the ongoing learning that allows us to foster best practices, improve access to care and create better results for our patients. We organize our teams and services to ensure the right professionals and caregivers provide the right service, at the right time, in the right place.

In over 250 facilities, our services are provided by a dedicated team of more than 11,000 administrators, support staff and care providers that include physiotherapists, occupational therapists, registered massage therapists, kinesiologists, chiropractors, speech-language pathologists, psychologists, physicians, nurses, dietitians and behaviour therapists.

The CBI group of companies includes CBI Health Centres, CBI Home Health, We Care Home Health Services, Monarch House, CBI Workplace Solutions, and CBI Assessment Services. Our expanding transitional and residential community care network now numbers more than 60 homes nationwide.At CBI, our people really care and believe that by working together, we can aim higher and make great things happen every day.

Facebook: facebook.com/cbihealthgroup | Twitter: twitter.com/cbihealthgroup | www.cbi.ca

CBI Health Group is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.