MSP Corp. Powered by Stronghold Services Corporation, as we continue to grow and we are seeking a dedicated Technology Specialist. The role is responsible for professional, friendly and first-rate communication alongside the delivery of our support services. This individual ensures that our clients are getting the best service they have ever experienced
Responsibilities
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Troubleshoot and resolve hardware, software, and network issues.
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Install and configure systems, software, and peripherals.
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Monitor and maintain network health, addressing issues as they arise.
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Track technology assets and manage software licenses.
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Provide guidance and training on technology use and security.
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Implement and monitor security protocols; respond to incidents.
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Ensure data backups and manage recovery processes.
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Work with IT and cross-functional teams to support projects.
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Identify and automate routine tasks to improve efficiency.
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Generate reports on system performance and analyze technical data.
Experience
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Must have strong time management skills and can work productively unsupervised.
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Pride in workmanship and able to work in a fast-moving, ever-changing environment
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Ability to interpret and/or discuss information with clients, which involves terminology or concepts not always familiar to them.
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Diploma/Degree, with a technical major, from a recognized College or University is helpful.
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Applicants with an ITIL Foundations Certificate will be given preference.
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Applicants with industry certifications (Microsoft, Cisco, VMware, CompTIA etc.) (asset)
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Outstanding communication skills (verbal, written, phone)
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Goal-oriented, organized team player
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Applicants with experience in similar roles will be given preference.
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General desktop troubleshooting skills.
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Some experience in Windows Server administration is helpful. This includes a basic understanding of, DHCP, DNS, AD, GPO etc.
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Basic knowledge in Hyper V virtualized environments. This includes a general understanding of P2V, V2V and V2P migrations as well as live migrations, replication and failover.
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An understanding of general networking concepts.
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Knowledge of MS Exchange Servers and some exposure to O365 is an asset.
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An understanding of Backup and Disaster Recovery platforms/technologies/concepts.
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Experience with remote support, ticketing and monitoring tools is an asset.
If you or someone you know might be interested in this incredible career opportunity, send us your updated CV.
We thank all the candidates for their interest, but only the selected candidates will be contacted directly. Only local candidates will be considered.
