You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
*** This role is on a 1 year contract with benefits***
Group Retirement Services (GRS) - Payout Annuity is looking for a proven and skilled individual who is willing to join a dynamic and challenging environment. This role demands strong workflow management ability, attention to detail and a passion for high quality customer service.
What will you do?
Set up and maintain annuitant member information on various systems
Promptly respond to inquiries from internal business partners, and Clients
Responsible to manage complex process with high volume of data using Excel Spreadsheets
Investigate and resolve escalated issues and complaints quickly and accurately
Manage work priorities in a multifunctional environment
Responsible for plan reconciliation and other plan specific tasks
Take ownership of communication on complex situations with Sponsors, Advisors and internal partners to ensure that we respond clearly, completely and professionally to all client inquiries.
Provide support to other business partners and work in partnership with internal stakeholders to quickly resolve any issues.
Required to participate in a Subject Matter Expert (SME) capacity representing the GRS operations on conference calls or face-to-face meetings to influence internal and external demand to propose optimal solutions and minimize risks.
What do you need to succeed?
Bilingual (English/French) both verbal and written
Attention to detail with a proven track record of superior quality working in a production environment
Skills in customer service delivery
Analytical, organized, and a self-starter
Ability to work under pressure, manage shifting priorities, meet customer needs, and adapt to an ever-improving environment
You have excellent PC skills and know your way around Excel (word,Access)
Demonstrated ability to prioritize and work in a fast paced, multi task environment with very tight deadlines
Experience in Defined Benefit/Payout Annuity
Experience in financial or accounting
What’s in it for you?
Flexible Benefits from the day you join to meet the needs of you and your family
Working together, sharing common values and encouraging growth & achievement
Access to our Global Learning Centre, available 24/7 for your learning needs
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to email@example.com.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
47 900/ - 78 400/
Customer Service / Operations
Posting End Date: