The Administrator, Hearings Director's Office works to provide administrative support to the Hearings Director’s office. The Administrator will be responsible for the administration of files and ensuring timelines and processes are managed appropriately.
KEY RESPONSIBILITIES
- Provide administrative support to the Hearings Director, and Senior Manager, Hearings Director’s Office to support their responsibilities as required:
- Under the direction of the Hearings Coordinator, support management of the administrative processes of Complaint Review Committee (CRC) submissions, including through file management, record keeping and communications.
- Provide calendar management and support various administrative needs.
- Monitor various inboxes to ensure information is received, actioned promptly, and escalate to the Hearings Coordinator and/or Hearings Director as appropriate.
- Flag risks to legislative timelines related to the complaint review process.
- Ensure timely, fair and consistent processes are applied while maintaining thorough documentation of decisions and outcomes.
- Support the preparation of responses to the Alberta Ombudsman.
- Provide coverage and support for other Hearings Director’s office activities such as disciplinary hearings, appeals and reviews
- Develop policies for the Hearings Director’s office and, as required, provide support to the Deputy Registrar and Assistant Registrars in the development and preparation of regulatory policies.
- Support establishment and maintenance of a database, including:
- Ombudsman Complaints as a source of organizational learning;
- External legal opinions obtained and tracking ongoing litigation against CPSA.
- Assist the Hearings Director in the processes involved in managing abandoned medical records.
- In support of continuous quality improvement, review and make recommendations to update processes or procedures within the Hearings Director’s office.
- Other duties as required.
QUALIFICATIONS
- Required Minimum Qualifications:
- Certificate program, with preference for Legal Administration, Paralegal Studies, or Regulatory Compliance
- 3 years of related experience in regulatory, legal, tribunal or quasi-judicial administrative environments
- Preferred Qualifications and Experience:
- Strong analytical and communication skills, particularly in formal report writing
- Excellent time management and organizational skills, takes initiative and is self-directed
- Ability to multitask and exceptional attention to detail
- High degree of professionalism, discretion, and ability to work independently in a confidential environment.
- Records Management, Project Management or Quality Improvement certification and/or experience is considered an asset
- Proficiency with Microsoft Office or Microsoft Office 365 programs
SALARY
The annual salary for this position is $69,342 and includes a comprehensive benefits package.
Along with your resume, please submit a cover letter outlining why you are the right candidate for this position by telling us how your relevant work experience has prepared you to undertake this role. A submission without a cover letter will not be considered.
During the 90-day probationary period, the successful candidate will be required to work from CPSA's downtown Edmonton office. At the conclusion of a successful probationary period, a hybrid work arrangement may be considered.
Please note that the successful candidate will be required to provide a Criminal Record Check satisfactory to CPSA.
We thank all candidates for their interest in CPSA. Only those selected to move forward in our selection process will be contacted.
By applying to this position, you are confirming you possess either Canadian Citizenship, permanent resident status, or a valid work permit.
Applications will be accepted until 4:00 pm on Thursday, September 3, 2026, or until a suitable candidate is identified
CPSA embraces diversity and equal opportunity. The more inclusive we are, the better we can do our work. All candidates are considered for employment regardless of age, race, ethnicity, religion or belief, sex, sexual orientation, gender identity or expression, national origin, veteran or disability status.
CPSA's work of regulating physicians and physician assistants takes place throughout Alberta. Our office is in Treaty 6 Territory, traditional lands of many First Nations, including the Cree, Saulteaux, Blackfoot, Dene and Nakota Sioux. We are located within the Métis Homeland and acknowledge the Inuit who call this place home.
