Kits Point Dental Group has been serving Vancouver and the surrounding areas for over 30 years.
The team at Kits Point Dental Group is passionately dedicated to continuing education in the fields of cosmetic dentistry, endodontics (root canals), orthodontics (braces), restorative dentistry (fillings, crowns, inlays, onlays and bridges) and implants. At our practice, we use latest technology like CEREC, Invisalign and Zoom.
Schedule: Full time hours Monday-Friday 8-5pm
We are currently looking to hire a Patient Coordinator to join our busy and well-established practice. As part of the Administrator team, you are the face of the business. The successful candidate will have a passion for building strong patient relationships and contributing to the ongoing oral health of their community. In this busy role, you'll have the opportunity to work alongside and learn from a strong team of dental professionals.
Why Should You Join?
Competitive compensation & benefits: Our compensation packages are reviewed annually in a comparative study that ensures alignment with industry standards.
Established and stable practice: Our successful practice is a leader in patient care, providing a range of services to a loyal and established patient base.
Health & Safety and Compliance: The practice has a strong health and safety culture, with compliance measures embedded in every aspect of the workplace.
Career development: A career with us ensures you have the support, tools, and encouragement you need to grow and evolve as a professional on your individual career path, including access to industry-leading continuing education through the award-winning DC Institute (dcinstitute.ca)
Fast-growing and entrepreneurial environment: Our practice is innovative, growth-oriented, and patient-focused – a combination that makes for a fast-paced, exciting, entrepreneurial atmosphere.
Respect for our people: The team is built on a culture of respect and positivity, where we celebrate individuality and value each other's unique strengths and contributions.
Work-life flexibility: Everyone has a life outside the practice, and we are committed to helping each team member find a healthy, sustainable balance between home and career.
Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
Effectively manage the recall system and accurately maintain the patient database
Process referral letters and other patient correspondence upon receipt from the provider
Manage and file all patient records and charts
Establish genuine rapport with patients, welcoming patients warmly and by name
Establish life-long patient relationships, ensuring retention and loyalty
Demonstrate active listening and empathy to patients using effective communication skills
Responsible for the entire patient experience
Attends and actively participates in team meetings
Contributes to the team by working together as a cohesive unit
Maintains composure under pressure during times of change
Minimum 1 year of Administrator experience
Clinical background considered an asset
Experience with Dental software
Total Rewards + Perks
Team members have access to a range of resources focused on enhancing their personal and professional lives. We provide annual compensation reviews, voluntary RRSP contributions, and industry-leading learning and development opportunities. Our team members also enjoy extensive discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; and unlimited access to a variety of discounted entertainment, hotels, products and services. Our Employee and Family Assistance Program (EFAP) connects team members and their families with complimentary, confidential, short-term counseling and advisory services. We are continuously evolving and enhancing the programs to offer our team members exclusive benefits that complement their lifestyle.
We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.