In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Performs duties related to the implementation and maintenance of information technology services and equipment including desktops, laptops, mobile devices, peripherals and audio/video equipment. Provides technical support, investigates and resolves end user service trouble calls, installs, configures and tests hardware and software, monitors and maintains a variety of systems, and performs various record keeping functions including documenting client and technical support procedures.
What you’ll do:
Respond to system, communications and client issues by investigating problems and taking corrective action, which may include utilizing site or vendor utilities.
Install, configure, modify and test computer hardware such as workstations, printers and other peripheral equipment. Install and test software according to established procedures.
Provide information technology support to end users by performing tasks such as logging trouble tickets and assisting clients with resolution of problems related to desktop, network, hardware and software problems.
Provide technical support by guiding clients through corrective measures via telephone, remote access in person as required to resolve issues and problems.
Communicate information to clients in the use of computer, videoconference and telephony hardware and software by demonstrating how to use equipment, preparing and issuing handouts and responding to questions.
Provision and manage UBC campus wide login accounts to the Research community.
Perform preventative maintenance of end user computer hardware systems and software by performing variety of technical tasks including software and hardware updates and upgrades. Escalate unresolved problems as required.
Conduct upgrading and testing of desktop operating systems, including application software upgrades, by performing tasks such as testing images, installing software and documenting results, as required.
Participate in the development of client and technical support procedures in areas such as hardware and software installation, testing and systems performance monitoring.
Configure, install and provide purchase and other related assistance to end users requesting UBC IT products including research software.
Perform a variety of duties related to procurement of computer hardware and software, including consultation, placing and receiving orders and setup.
Participate in IM/IT projects by providing input, suggestions and recommendations from a Help Desk perspective on topics such as mobile and computers technical advice.
Maintain and manage an updated inventory of end user UBC assets on the Research network and appropriately applying tags for tracking.
Provision and deploy UBC licensed software and services according to UBC IT policies and agreements.
Understand and appropriately apply UBC policies within the IT environment as applicable.
Perform other related duties as assigned.
What you bring:
Grade 12, graduation from a recognized two-year computer systems technology diploma program plus two years’ recent, related experience or an equivalent combination of education, training and experience.
Ability to type.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.
What’s in it for you:
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
Access to more than 2,000 in-house training programs.
Enjoy a comprehensive benefits package, including municipal pension plan.
12 annual statutory holidays with generous vacation entitlement and accruement.
Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
Status: Regular Full-Time
Union Affiliation: HEU (Facilities Subsector)
Rate of pay: $33.91/hr
Location: 4500 Oak Street Vancouver, BC
Requisition number: 106994E
Posting closes: open until position is filled
The Provincial Health Services Authority (PHSA) is part of the Provincial Health Services Authority (PHSA). PHSA provides specialized health services to British Columbians, including cancer care, organ transplantation, pediatrics, emergency services, mental health and substance use services. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: https://jobs.phsa.ca/programs-and-services
We hire on the basis of merit and encourage all qualified applicants to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences. We strive to create a safe and welcoming environment where everyone can come to work and be their best, authentic self.