Work at Home Bilingual English & Japanese Language Phone Interpreter
Job Title: Telephone Interpreter
Location: Work at Home position in Canada
Position: Contract Position
The Telephone Interpreter is responsible for handling calls on demand and renders the meaning of conversations between Japanese and English speakers. The interpreter breaks the communication barrier in a wide range of industries including: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. He/She is always professional and courteous. The interpreter uses appropriate terminology and understands common industry procedures and practices. The calls may involve simple or complex, technical or non-technical subjects. Telephone interpreters translate verbally.
**This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment.**
Principal Duties and Responsibilities:
· Answer calls promptly and conduct interpretation in a friendly and professional manner.
· Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
· Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
· Maintain a professional demeanor throughout the call, at all times.
· Remain calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.
· Maintain punctuality and availability during scheduled work hours.
· Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
· Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
· Demonstrate commitment to cultural sensitivity and working in a diverse environment.
· Fluency in the Japanese and English and skilled in the associated cultural dynamics.
· Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
· Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
· Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation would be an asset.
· Must be at least 18 years of age.
· Legally authorized to work in the Canada.
· Able to work independently.
· Able to commit to working a minimum of 20hrs/wk.
· Has the aptitude for close attention to detail regarding shift/schedule adherence
· iPhone or Android phone with a corded headset (wireless or Bluetooth headsets are not permissible)
· High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 1 Mbps.
· Paper shredder to dispose of handwritten notes taken during calls
· Must be able to operate a keyboard and mouse and remain in a stationary position the majority of the workday.
· Must have sufficient manual dexterity to type or write.
· May be exposed to moderate noise levels; i.e. computer, audio, telephone.
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Job Type: Contract
- English (Required)
- Japanese (Required)