At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
The Director Fulfillment Strategy leads the development and execution of strategies that optimize order fulfillment across the supply chain network. This role focuses on improving overall customer fulfillment experience, improving service offering, reducing Cost-To-Serve and supporting scalable growth through network design and fulfillment capabilities improvement. The director collaborates closely with different internal customers from Digital team, PRO team, Corporate and Affiliated stores teams, and key Commercial customers, to ensure seamless integration between fulfillment capabilities, different customer-facing platforms and E2E customer journey, ensuring a high-quality customer experience.
Bachelor’s degree in Business Administration (operations management, logistics, supply chain), Engineering, or a related field (required)
Postgraduate degree or professional certification designation (an asset)
At least 5 years of leadership experience in Digital fulfillment, Customer Delivery or in a strong customer-centric role. (required)
At least 10 years of experience having progressive responsibilities in the areas of distribution, logistics, transportation, demand planning and/or inventory management (required)
Experience in the retail industry, within a large-scale national distributor, or a transportation/logistics service provider (required)
Strong knowledge of fulfillment/delivery order orchestration, with the usage of a Order Management System (OMS), or Distributed Order Management (DOM)
Leadership skills; demonstrated ability to lead teams in a complex organization and quickly establish stakeholder relationships and credibility across the organization.
People management skills; demonstrated ability to mobilize, coach, and drive accountability with a team of individual contributors
Communication skills; demonstrated ability to clearly and concisely communicate with all levels of the organization and with every business unit to persuade and lead others in challenging situations
Critical thinking, problem-solving, and decision-making skills; proactive nature and willingness to challenge existing processes and propose new solutions
Demonstrated ability to assess, deploy, and leverage technology solutions such as warehouse management systems, network modelling, and analytics tools
Ability to travel in Canada,15-20% of the time (required)
A childcare centre that can accommodate up to 78 children
A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
Electric car charging stations
A fitness centre, sports activities, and showers
Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
Career growth opportunities within the company
An inclusive and safe working environment
Promotion of work-life balance
An employer that’s involved in the community
And much more!
If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
