Holiday Inn & Suites Grande Prairie-Conference is seeking 1-2 Full-Time / Part-time Front Desk Agents for all shifts, 7am-3pm; 3pm-11pm; 11pm-7am
The Front Desk Agent is responsible for the daily front desk operations. Responsibilities include but are not limited to:
- Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision
- Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing
- Greet customers immediately with a friendly and sincere welcome.
- Verify and imprint credit cards for authorization using electronic acceptance methods.
- Handle cash, make change and balance an assigned house bank.
- Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication.
- Carry out all Guest Services and cashiering duties achieving accuracy and logical work sequence
- Handle guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
- Be skilled in the taking of reservations and understand and apply yield management principles and selling techniques in order to maximize on Revenue Per Available Room and contribute to achieving or exceeding the department goals
- Liaise with Housekeeping and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the property and the satisfaction of our guests
- Be alert to/respond to guest needs ensuring special requests are dealt with or channeled through to the appropriate department with documentation and follow up as required in order to contribute to the development of customer
The successful candidate will possess the following qualifications:
- A minimum of 1 year of hotel front desk experience (branded hotel preferred)
- Comfortable with PMS software
- Strong communication skills, including the ability to present insight and actionable recommendations in a concise and confident manner
- Strong organizational and follow up skills
- Strong leadership skills
- Proficient in Microsoft Office
Pay: From $16.50 per hour
Benefits:
Application question(s):
- Must be available for day shifts, evening shifts and the occasional night shifts (Required)
Experience:
- Customer service: 1 year (required)
Language:
Work Location: In person
