Overview
Are you a recent graduate looking to kickstart your career in a dynamic, healthcare-driven environment? EMTC Optometry is looking for a motivated, high-energy individual to join our team as a Patient Care & Administrative Assistant. Led by Dr. Mandy Bains, our clinic is known for its professional and friendly staff and our commitment to using innovative technology to provide personalized eye care.
We value growth and initiative. If you are a proactive problem-solver who thrives in a fast-paced setting, we want to hear from you!
Responsibilities
- Deliver exceptional patient care and create a welcoming, positive experience for every visitor.
- Manage phone calls, book appointments, and ensure every inquiry is answered promptly and professionally.
- Keep the daily schedule running smoothly by supporting patient flow, monitoring appointments, and helping resolve delays with confidence.
- Maintain accurate patient accounts by collecting, recording, and updating personal and financial information with care.
- Support patients calmly and compassionately during urgent or stressful situations.
- Protect patient privacy by handling personal and financial information with the highest level of confidentiality.
- Assist the Optometrist with pre-testing and help deliver a seamless, high-quality patient care experience.
- Submit insurance claims to private insurance and OHIP.
- Manage patient referrals.
- Assist patients in ordering contact lenses.
Qualifications
- Prior experience as an Optometric or medical assistant is beneficial but not mandatory.
- Excellent organizational skills with attention to detail
- Experience working with multi-line phone systems and managing front desk operations
- Office experience demonstrating proficiency in administrative tasks such as scheduling, filing, and data entry
- Ability to work efficiently in a fast-paced environment while maintaining professionalism
- Strong communication skills to interact effectively with patients, staff, and healthcare providers
- Previous administrative or customer service experience is a plus
- Pre-Optometry students welcome to apply if student's have open availability.
This role provides an engaging opportunity for individuals passionate about healthcare administration to contribute to quality patient care through efficient office management.
Job Types: Full-time, Permanent
Pay: $18.00-$22.00 per hour
Benefits:
Application question(s):
- Do you live near Erin Mills Town Centre or have reliable transportation to reach the office location?
- This position will require weekday and weekend hours. Do you have open availability?
Education:
- AEC / DEP or Skilled Trade Certificate (required)
Work Location: In person
