Career Opportunity: Investigator
About the Immigration Consultants of Canada Regulatory Council (ICCRC)
ICCRC is the national regulatory body that promotes and protects the public by overseeing licensed immigration and citizenship consultants and international student advisors. ICCRC establishes effective policies, practices, and procedures to regulate and educate immigration professionals.
Do you want to be part of a team that strives to improve the quality of Canada’s fast-growing immigration/citizen consulting profession? If you share our passion and purpose, please consider applying to the opportunity below to become part of a team that makes a difference.
ICCRC is looking for an organized and diplomatic Investigator to investigate concerns of unauthorized practice and complaints in an unbiased manner by gathering relevant information and confirming details of these matters.
This role is ideal for someone who thrives on ensuring accuracy, fairness, and due process in investigations.
Our ideal candidate is analytical and strong and effective communicator both verbally and in written reports.
Mandate of Department
To investigate and resolve concerns and complaints about members, balancing public protection with a fair and objective process.
Responsibilities Include (but are not limited to)
- Perform unauthorized practice and complaint inquiries, assess evidence and write clear and concise reports for submission to the Lead Counsel - UAP.
- Investigate, identify issues, and acquire relevant information.
- Develops and conducts inquiries and investigation case plans
- Conduct field investigations, interviews, and document collection while preparing correspondence and other documents throughout an investigation.
- Analyze evidence and write clear and concise reports for submission to the appropriate committee for review.
- Liaise with stakeholders including RCICs, the public, lawyers, and enforcement agencies to gather comprehensive and accurate information.
- Manage and maintain case files.
- Keep up to date on relevant By-Laws, Code, Regulations, and Acts that affect investigation and committee work.
- Collaborate with other staff to identify trends and patterns requiring further investigation.
- Provides evidentiary affidavits and testifies as necessary in discipline proceedings and in federal court cases dealing with injunctions
- Assist with training new staff members and provides mentoring as required. Provides ongoing support to other Investigators.
- Other duties as required
Knowledg*e & *Experience Required
- A college diploma or the equivalent work experience in a related field
- 6+ years of relevant experience working as an Investigator, preferably within a regulator or enforcement agency
- Strong Certified Investigators Training (e.g. CLEAR) skills
- Experience working in the immigration industry or with an RCIC is an asset
- In-depth online investigation experience dealing with fraud and dishonesty
- Strong computer literacy, including word processing software, spreadsheet functions, and Internet search capabilities
- Strong ability to exercise tact, discretion, and empathy in serving Members, RISIAs and applicants and stakeholders
- High emotional intelligence with the ability to discern fact from fiction and maintain objectivity
- A proactive and forward thinking approach to work.
- Strong communication skills both verbally and written
- Strong ability to interact professionally and respectfully with others
- Strong decision and problem-solving skills with a consultative approach
- Strong ability to contribute effectively independently and in a team environment
- Strong ability to operate in a dynamic work environment that requires flexibility, multi-tasking and prioritizing of demands and commitments
- Fluency in French and other languages is as strong asset
- Previous criminal fraud experience is a strong asset
How to Apply
Please email your resume and a brief cover letter indicating why you feel you are a fit for this role today. Please indicate Investigator - UAP in the subject line.
Please Note: A police record check is required by the successful candidate prior to hiring.
As an equal opportunity employer, we welcome applications from persons legally entitled to work in Canada, who represent the diversity of our nation, and whose qualifications meet the skills and experiences we seek.
While we thank all applicants for their interest, only those identified for further consideration will be contacted.
Job Types: Full-time, Permanent
- Company Events
- Dental Care
- Employee Assistance Program
- Extended Health Care
- On-site Gym
- RRSP Match
- Tuition Reimbursement
- investigative: 6 years (Preferred)
- regulatory body investigative: 2 years (Preferred)
- Burlington, ON (Preferred)
- Temporarily due to COVID-19