Who Are We?
GoCo is a next-generation managed service provider that offers robust and flexible business communication technology like Unified Communications, Managed Networks, and Network Security to its customers.
We are a group of experienced technology entrepreneurs from different backgrounds uniting their strengths and expertise to help businesses connect with their customers and the world. We are united in our belief that there is a better way to deliver simple, scalable solutions with speed. We have the scale and resources to bring our vision to life, but also the agility to flex to the needs of our customers along the way.
We are on a journey to assemble multiple industry-leading players into the most agile and efficient provider in the Canadian market. Please consult our landing page to find out who we are.
Who are we seeking to join our team?
GoCo is seeking an experienced "Bilingual Service Coordinator" for its Montreal office.
You will contribute to the team by performing the following:
Process and manage customer orders to completion – order entry, order coordination (internally and with our vendors), and ensure prompt customer communication
Ensure customer satisfaction by making sure Customer Promise Dates are met
Handle customer inquiries promptly and escalate issues to management as needed
Work with other departments to ensure trouble tickets are resolved
Perform other duties as required
What do you bring to the team?
High School diploma and/or equivalent experience
Technical degree or diploma and a general understanding of Internet connectivity services (DSL, Cable, Wireless), Web Hosting, Cloud Computing, and/or project management is a definite asset
Minimum 3 years of experience in a customer service-related role required, preferably in a technology-related industry
Strong customer focus with a commitment to providing exceptional customer service
Strong commitment to deadlines and work ethic – taking accountability and ownership to overcome roadblocks to ensure Customer Promise Dates are met
Ability to thrive in a challenging, demanding, and rapidly changing environment without close supervision
Ability to work cooperatively and effectively with fellow team members, clients and other internal departments
Flexibility to adapt and accept various tasks to ensure the overall team objectives are met
Detail-oriented with an appreciation for processes and process improvements
Desire and interest in pursuing a long term career in the technology industry
Excellent organizational skills with a strong ability to prioritize
Excellent written and verbal communication skills
Strong computer skills, including Microsoft Office programs (Word, Excel, Outlook etc.)
Prior experience using an order entry management database, a trouble ticketing system, and/or a client relationship management system (e.g. Microsoft CRM) is an asset
Nice to Have
Account Management experience
- Please note that the selected candidate is required to successfully complete a background check.
We thank all applicants for their interest, however, only applicants selected for an interview will be contacted.
GoCo is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.