Guest Services Representative - Gold Horse Casino
Lloydminster, SK
Job Description:
Main Duties
Reporting to the Guest Services Manager or the
Marketing/Guest Services Manager and under the
supervision of the Guest Services Supervisor, this
position provides convenient services to Casino guests
by responding to general inquiries and providing
information on Casino services, events and promotions.
Responsibilities include: Providing a wide variety of
information to guests, assessing urgency and information
needs, and referring as appropriate. Assisting guests
with Players Club enrollment and information. Answering
the Casino switchboard. Working the coat check as
seasonally required. Selling event tickets. Tracking
inquiries and activities to guide improvements and
adjustments to processes and services. Maintaining a
tidy and well-organized workspace. Participating in
other projects and activities as required, in support of
Guest Services operations.
Conditions of Employment
  • The minimum age to work in a casino or any area
where gaming can be seen is 19 years of age.
  • You may be required to work in an environment where
you will be exposed to the use of tobacco smoke and
high noise levels.
  • As a condition of employment, you will be required
to work shift work. This may include days, evenings,
graveyard, weekends and statutory holidays. SIGA’s
goal is to treat all staff fairly and equitably;
therefore, the distribution of the shifts will be
fair to all staff.

Job Requirements:
Successful completion of a Grade 12 or GED diploma or a
combination of relevant education, training and/or
Experience in the Gaming and/or the Hospitality
Experience interacting with the public and providing
exceptional customer service.
Experience processing cash, debit or credit card as