equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.
You have the right to cease or direct cessation of unsafe work. In addition, you are required
at all times to comply with Councils Asbestos Management Plan and Policy.
COMMUNICATION
The position is required to communicate with a broad range of customers in remote
locations. This will include providing advice and relaying and receiving information. The
position will need to be able to deal with difficult customers and resolve promptly where
possible.
JUDGEMENT & PROBLEM SOLVING
The position is required maintain a high level of customer service at all times.
Identify ways of making the functions more efficient as the work load can vary and must
be completed daily.
The position must follow established procedures and identify when these need to be
reviewed and/or revised.
The position must deal with complaints from customers and identify and respond to
customer needs, referring to Library Outreach & Marketing Coordinator when necessary.
AUTHORITY
Operates independently at remote locations within set parameters, and in accordance with
Council’s Code of Conduct
SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES
ESSENTIAL
1. Hold a current Class C Drivers Licence, have proven driving ability and a good driving
record.
2. Proven ability to handle the physical demands of the position.
3. Demonstrated ability to deal effectively with members of the public and a proven
commitment to customer service.
4. Demonstrated organisational skills, with the ability to work quickly, accurately and with
close attention to detail.
5. Good communication and interpersonal skills.
6. Demonstrated ability to work collaboratively as part of a team or independently, with
initiative, flexibility, and enthusiasm.
