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Adoptions and Retail Operations – Client & Retail Services Representative | Part Time

Winnipeg Humane Society Winnipeg, MB

Job details

Part-time

Skills

Heavy lifting
Customer service
High school diploma or GED
Organizational skills
Communication skills

Full job description

Winnipeg Humane Society – Job Posting #2024-4-26

Date: November 8th, 2024

Position Title: Client & Retail Services Representative – Part Time
Department: Adoptions and Retail Operations

Reports to: Manager, Adoptions and Retail Operations

Classification: Union

Rate: $16.72/hr (start)- $21.74/hr (Year 10) – fixed union wage scale
Hours: 25hours/week; Friday 2pm – 7pm, Saturday 10am – 6pm; Sunday

12pm-6pm, Monday 12pm – 6pm

DAYS/TIMES OF SHIFTS COULD VARY/CHANGE

Start Date: ASAP

Closing Date for Applicants: Open until filled

Position Summary:

The Client & Retail Service Representative (CRSR) is responsible for all customer service duties.

They are often the first point of contact for clients visiting the Winnipeg Humane Society, and are

responsible for greeting visitors, providing reception/customer services, answering telephones,

responding to emails, determining client needs, directing clients, accordingly, assisting clients with

adoption inquiries, ensuring smooth delivery of service for the client, and promoting WHS

products, programs, and services. The CRSR provides back up telephone reception, and other

duties as assigned. The CRSR has regular contact with all visitors, staff, management, and

volunteers, and should be professional and respectful to everyone they encounter. The CRSR also

promotes and sells retail items in the WHS Pet Shop at The Winnipeg Humane Society, providing

cashier services to WHS customers, including stocking, pricing, and ordering of retail merchandise

for the WHS Pet Store.

Who we are:

One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and

events.

CRSR 2024

An innovative community service organization committed to protecting animals from suffering,

and to promoting their welfare and dignity.

A team of generous partners, donors, hardworking volunteers and committed staff united in the

belief that every animal deserves dignity and love.

One of the largest and more recognized animal shelter and welfare organizations in Canada.
Always growing, changing, and adapting to meet the expectations of the community and the

needs of Winnipeg’s animal population.

Duties and Responsibilities

Adoptions Department Responsibilities

Promptly and courteously greet clients and determine their service requirements.
Answer telephone and return voicemail and email messages in a prompt and polite

manner.

Develop knowledge about services provided by the WHS and find opportunities to educate

and match available services to interested clients in a manner that is respectful and

informative.

Photocopy adoption information materials; gather branded partner materials; prepare and

fill adoption folders for future use.

Keep all shared spaces organized and clean, especially the front desk.
Report to Adoptions Supervisors and follow their instructions.
Other duties as reasonably assigned, including assistance with supporting Adoption

Counsellors at times of need.

Pet Store Responsibilities

Handle cash and cash balancing
Process retail sales and other transactions on computerized cash register
Receive, inventory, code, and price retail products
Open or close Pet Shop as part of daily routine
Unload deliveries, stock shelves, prepare retail inventory for display and participate in

general upkeep of the Pet Shop

Set up and take down retail displays for special events as required, including

transportation of fixtures and merchandise in WHS “Pets on the Go” vehicle

Work with other staff and volunteers as required
Greet clients promptly, courteously and determine their requirements
Promote and sell WHS Pet Shop products and merchandise to adoption clients and

other retail clients

Communicate with Retail Operations Supervisor to ensure merchandise is available at

the Pet Shop

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Monitor and report on any irregular cycle counts in inventory to Supervisor
Report any service provider schedule irregularities to Supervisor in the new dog

grooming pilot scheduled to launch in October 2024.

Other duties as reasonably assigned

Accountabilities

Directly accountable to the Manager Adoptions & Retail.

Standards of Performance:

Keeping the mission of the Winnipeg Humane Society in the forefront when performing job

duties; as well as when representing the WHS both inside and outside of the shelter

environment.

Efficiency and exemplary customer service are demonstrated in the accomplishment of

assigned duties. High standards of customer service and respect for all a must.

Confidentiality is maintained on all matters pertaining to The WHS.
Effective and professional communication with customers, fellow staff, and volunteers on

an ongoing basis. Respect for all is always maintained.

Exemplary level of care provided to all animals in accordance with The Winnipeg Humane

Society’s mission, policies, and practices.

Capacity to work effectively in a team environment. Tactful, supportive, and able to modify

interpersonal style and behaviour to work effectively with others.

Demonstrate willingness and ability to operate within the confines of the protocols and

policies as set by the WHS.

Education & Experience

Minimum of Grade 12 or equivalent required,
More than six (6) months experience in customer service, retail and/or animal handling

will be given priority.

An equivalent combination of education and experience will also be considered.

Knowledge & Skills

Excellent customer service skills a must; positive, pleasant attitude and good

interpersonal skills.

Excellent communication skills, both oral and written.
Good organizational skills with attention to detail.

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Ability to learn quickly and willingness to vaccinate, microchip, and perform various

treatment techniques once trained.

Ability to operate computers without assistance.

Personal Attributes

Mature, ability to work independently and use good judgment to solve problems.
Outgoing, respectful of others and willing to work in a Team environment.
Ability to take direction from Adoption & Retail Supervisors, Managers and Directors.
Ability to work with others as part of a team.
Ability and confidence to work with animals of all sizes and strengths, including large

and sometimes challenging dogs who are still working on becoming good canine

citizens.

Ability to lift and haul heavy bags and boxes up to 50 pounds.
A desire to advocate on behalf of animals while acting in philosophical harmony with

the mission and strategic direction of the Winnipeg Humane Society.

Exemplifies Winnipeg Humane Society’s Core Values:

We let empathy guide our commitment to animal welfare and approach to all individual

beings, people, and animals alike.

We value and accept each other.
We are committed as an organization to lead with integrity and accountability.
We are guided by innovation and remain open to change.
We foster an inclusive, purposeful, and safe communication space.

Participates in creating a thriving Culture of Philanthropy at Winnipeg Humane Society by:

Being knowledgeable and supportive of WHS programs
Sharing their passion for service to animals, people, and our community with our guests
Serving as an inspiration to all guests by providing an exemplary level of animal care and

guest service

Being able to communicate a compelling case for support that demonstrates the impact of

philanthropy on Winnipeg Humane Society

Authority

Authority to perform all assigned duties and responsibilities within established policies and

procedures.

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Forward your resume and cover letter to:

Attn: Darell Hominuk

[email protected]

Please quote the job posting number in your email or cover letter subject line.

The WHS is committed to providing accessible employment, and ensuring that our recruitment,

assessment and selection process is barrier free. If a candidate requires accommodation during

the hiring process, Human Resources Services will work with the individual to meet their needs.

NO PHONE CALLS PLEASE

The WHS values diversity and equality in its team. All qualified applicants will receive consideration

for employment without regard to race, religion, gender, gender identity or expression, sexual

orientation, national origin, disability, or age.

We thank all applicants for their interest, but only those selected for an interview will be

contacted. For more information and other employment opportunities, visit

https://winnipeghumanesociety.ca/about-us/careers

CRSR 2024

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