Job Title: Dispatcher – Automotive Industry Specialist
Location: Mississauga, ON
Company Overview: JBS EXPEDITE is a premier transportation and logistics provider, specializing in delivering end-to-end freight solutions across North America. With a focus on the automotive industry, we excel in just-in-time (JIT) delivery, cross-border logistics, and time-sensitive shipments. As we continue to grow, we are looking for a highly experienced Dispatcher who understands the automotive sector.
Position Summary: JBS EXPEDITE is seeking a seasoned Dispatcher with significant experience in the automotive logistics industry. The ideal candidate will manage and optimize daily dispatch operations while leveraging their existing client relationships to drive business growth. This role requires extensive knowledge of the automotive supply chain, strong operational management skills, and a proactive approach to customer service.
Key Responsibilities:
Dispatch & Fleet Management:
- Oversee the assignment of loads to drivers, optimizing route planning and vehicle utilization for efficiency and cost-effectiveness.
- Monitor and manage real-time freight movements, ensuring timely delivery and adherence to just-in-time (JIT) schedules crucial to the automotive industry.
- Ensure capacity meets demand, both for existing and new clients, by efficiently managing the fleet and coordinating with third-party carriers when needed.
- Analyze delivery routes and performance, adjusting strategies to maximize productivity and minimize delivery costs.
- Client Relationships & Business Development:
- Leverage business to enhance JBS EXPEDITE’S automotive sector operations, bringing new opportunities and maintaining current relationships.
- Act as a primary point of contact for key accounts within your network, ensuring all needs are met and identifying opportunities for upselling or expanding services.
- Provide superior customer service by addressing any issues, delays, or challenges promptly and effectively, ensuring client satisfaction and repeat business.
- Collaborate closely with the sales and business development teams to identify and pursue new opportunities within the automotive sector.
- Automotive Industry Expertise:
- Utilize in-depth knowledge of the automotive supply chain to ensure precise scheduling and delivery of parts, components, and finished goods in line with industry standards.
- Understand and navigate the critical nature of just-in-time (JIT) delivery systems, ensuring that all freight movements support production lines without delays.
- Provide clients with tailored logistics solutions based on their unique automotive sector needs, including expedited shipping and cross-border compliance.
- Operational Coordination & Problem Solving:
- Anticipate and resolve operational issues such as traffic delays, equipment breakdowns, and route inefficiencies to prevent delivery disruptions.
- Create contingency plans in response to unforeseen circumstances, including rerouting and load reassignment to keep deliveries on track.
- Work closely with fleet maintenance teams to address vehicle and equipment issues that may impact delivery timelines.
- Data Management & Reporting:
- Utilize transportation management systems (TMS) and other logistics software to track all freight movements, maintain dispatch logs, and analyze performance metrics.
- Provide detailed reports to management and clients on key performance indicators (KPIs), including on-time delivery rates, fleet utilization, and service efficiency.
- Regularly review operational data to identify areas for improvement and implement strategic changes to enhance service quality.
- Compliance & Safety:
- Ensure all drivers adhere to Department of Transportation (DOT) regulations, including Hours of Service (HOS), weight limits, and safety protocols.
- Maintain up-to-date knowledge of transportation regulations and industry standards to ensure full compliance across all dispatch operations.
- Promote safety-first practices across all levels of dispatch and driver operations, ensuring that all vehicles and drivers meet the necessary safety requirements.
- Collaboration & Teamwork:
- Work closely with internal teams, including customer service, sales, and operations, to provide a seamless logistics experience for automotive clients.
- Engage with external carriers and partners to ensure capacity needs are met, negotiating rates and service agreements as necessary.
- Contribute to JBS EXPEDITE’S ongoing efforts to innovate and improve service offerings, sharing industry insights and expertise with the broader team.
Qualifications:
- 3+ years of dispatch experience in the transportation and logistics industry, with a specific focus on automotive logistics.
- An established rapport in the automotive sector, with a proven track record of managing high-value accounts and growing business relationships.
- Extensive knowledge of just-in-time (JIT) delivery systems, automotive supply chains, and cross-border logistics.
- Proficiency with Transportation Management Systems (TMS) and other logistics software.
- Strong communication and relationship-building skills, with the ability to maintain and grow client accounts.
- Excellent problem-solving abilities, with a proactive approach to resolving issues in real-time.
- Knowledge of DOT regulations, Hours of Service (HOS), and other transportation safety and compliance standards.
- Ability to manage multiple priorities in a fast-paced, high-pressure environment.
- Flexibility to work extended hours, including nights and weekends, as needed to meet client demands.
Preferred Qualifications:
- Experience managing cross-border logistics between the USA and Canada, and Canada Domestic including familiarity with customs requirements and compliance.
- Strong negotiation skills for working with carriers and vendors.
- Bilingual skills (English/French or English/Spanish) are a plus.
Compensation & Benefits:
- Competitive salary plus bonus incentives tied to business growth.
- Opportunities for advancement and professional development.
How to Apply: Please submit your resume and cover letter to [email protected], referencing “Dispatcher – Automotive Industry Specialist” in the subject line.
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Ability to commute/relocate:
- Mississauga, ON L5T 1A3: reliably commute or plan to relocate before starting work (required)
Experience:
- dispatching: 3 years (required)
Work Location: In person
