Installation Manager – Vancouver Island
Location: Nanaimo preferred; Victoria applicants will also be considered
Salary: $45,000–$55,000 annually
Travel: Frequent travel throughout Vancouver Island is required; travel expenses are paid by Orange Room
Orange Room is looking for an experienced, hands-on Installation Manager to oversee flooring installations across Vancouver Island.
Nanaimo is the preferred home base because of its central location. However, we are also open to candidates living in Victoria who are comfortable travelling regularly throughout the Island. The assigned service area extends north to Courtenay and Campbell River.
This is a field-based position, with approximately 75% of working time spent visiting job sites, supporting installation personnel, monitoring quality, and resolving customer or service concerns.
About the Role
The Installation Manager is responsible for ensuring flooring installations meet Orange Room, client, safety, and industry standards. You will build and support a dependable network of installation personnel, maintain installer capacity, oversee job-site quality, and help ensure projects are completed professionally and on schedule.
This position is well suited to someone who is comfortable working independently, travelling regularly, managing multiple priorities, and addressing issues directly in the field.
Key Responsibilities
- Recruit, onboard, train, and support the retention of qualified installation personnel.
- Maintain sufficient installer capacity to meet project volumes and client timelines.
- Train installation personnel on procedures for product pickup, workflow, waivers, invoicing, and other required documentation.
- Conduct regular job-site visits to inspect installation quality and confirm compliance with Orange Room policies and procedures.
- Provide frequent on-site oversight for larger or more complex installation projects.
- Review work orders and reinforce expectations for professional conduct, appearance, apparel, and vehicles.
- Provide technical support by phone and on site.
- Lead the resolution of urgent installation, service, and customer concerns.
- Coordinate corrective work and service repairs when required.
- Work with customers, installation personnel, and The Home Depot to develop practical solutions while managing costs and chargebacks.
- Ensure installation personnel comply with applicable provincial requirements, client guidelines, and company safety procedures.
- Monitor local installation costs, retail pricing, and competitive market rates.
- Communicate regularly with the Regional Manager regarding installer capacity, service performance, significant issues, and branch results.
What We’re Looking For
- Relevant experience in flooring, construction services, skilled trades, field operations, or a comparable leadership role.
- Experience leading teams, contractors, or service-provider networks.
- Strong knowledge of installation quality and job-site expectations.
- Excellent verbal and written communication skills.
- Strong customer-service, problem-solving, and conflict-resolution abilities.
- The confidence to make sound decisions and manage difficult situations.
- The ability to work effectively under pressure with limited supervision.
- Strong computer and technology skills, including comfort using digital work-order and communication tools.
- The ability and willingness to travel frequently throughout Vancouver Island.
Travel Requirement
Frequent travel throughout the assigned Vancouver Island service area is an essential requirement of this position.
The successful candidate must be available to travel regularly between active job sites, including projects in Nanaimo, Victoria, Courtenay, Campbell River, and surrounding communities. Approximately 75% of working time is expected to be spent in the field.
Travel expenses associated with the position are paid by Orange Room.
Why Join Orange Room?
- Annual salary of $45,000–$55,000.
- Paid travel expenses.
- A high-impact position with ownership of installation quality and service delivery across Vancouver Island.
- The opportunity to work closely with installation professionals, customers, retail partners, and regional leadership.
- A key role in building a strong and dependable installer network.
If you are a practical, solutions-focused leader who enjoys being in the field and takes pride in delivering quality work and excellent customer service, we would like to hear from you.
Apply through Indeed with your resume and a brief description of your relevant installation, construction, field-service, or operational leadership experience.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- Paid time off
- Wellness program
- Work from home
Work Location: On the road
