Account Executive (SMB)
Vancouver, BC
Are you energized by helping others succeed? Love teaching others about how a product can transform their business? Know how to play matchmaker between product and customer needs? Excited to get your feet wet in a growing tech company? You know that the success of any company is tied to the customer experience—and that's where you come in.

As the Account Executive, SMB, you'll be the first point of contact for Thinkific prospects and customers who are interested in learning more about Thinkific. You'll be working directly with prospects to research and learn about their business needs, and determine if Thinkific is the right fit for their online education initiatives. You will focus on lead generation for our Thinkific Plus account, but will also be responsible for achieving a monthly sales quota, maximizing revenue from inbound leads, and teaching prospective customers about Thinkific and how we can help them achieve their business goals. You'll actively seek out ways to find and turn inbound leads and new sign-ups into paying, satisfied customers. By learning about the world of online education, you'll find yourself giving marketing and strategic advice to prospects that will help them grow their business through online education.

In this role, you will:
  • Maintain Thinkific's reputation as the best customer support in the business
  • Work with clients and prospects to understand their business goals and help them find the right Thinkific plan for their business
  • Achieve monthly sales quota
  • Manage and meet sales KPIs
  • Work with the VP of Sales to optimize sales strategy and grow the Thinkific Sales function
  • Accurately record sales interactions and keep our CRM up to date
  • Manage a pipeline of inbound and self-sourced leads to identify, engage, and develop relationships with potential buyers
  • Educate and guide prospects through the buyer's journey to help them learn how Thinkific can grow their business
  • Bring your thinking, strategies, and ideas to advance our company's values, unique culture, and vision for the future
To be successful in this role, you must:
  • Have 2+ years of SaaS sales experience
  • Be insatiably curious—you have the desire and commitment to do what it takes to be successful in sales
  • Understand the sales process and how to adapt to different buyer processes
  • Believe in customer-centric selling—helping customers make the best decision based on their individual needs
  • Be a team player with a great attitude—you'll be part of a brand new sales function with the ability to shape and grow with our Sales team
  • Have previous experience and have been successful with inbound sales—you know how to qualify and manage the sales process for various opportunities
  • Be an independent problem solver and are data-driven
  • Have strong communication skills both verbal and written—you LOVE talking on the phone!
  • Be tech-savvy and can learn new things quickly
  • Have a positive outlook and a strong ability to take responsibility for your successes (and failures)
  • Be naturally entrepreneurial and aspire to grow into a leadership role
You might be the person we're looking for if you:
  • Have previously worked in a fast-paced, growing environment
  • Previously worked in some type of customer success function
  • Understand social selling and how you can leverage it in your role
  • Are comfortable working with a CRM like Salesforce, Hubspot, NetSuite, etc.
Bonus points if you:
  • Have experience in e-learning or employee engagement
  • Have previously been part of a growing sales team
About us:
We're about the results of online learning and the people along the way! Thinkific is a software platform that enables entrepreneurs to create, market, sell, and deliver their own online courses. Our mission is no less than to revolutionize the way people learn and earn online by giving them the tools they need to turn their expertise into a sustainable business that impacts both them and their audience. We believe in meaningful, innovative work: we're building and expanding an incredible product that empowers course creators around the globe while working collaboratively to learn and succeed together. Our customer support is the best in the industry and one of the main reasons educators love using Thinkific!

Why we think you'll like working with us:
  • Be part of a collaborative, driven team focused on building best-in-class software for one of the fastest-growing companies in Vancouver
  • We offer competitive salaries, health/dental/vision benefits, and our Employee and Family Assistance Program helps to support your well-being
  • We have an open vacation policy and flexible work environment… because sometimes you do your best work in slippers ;)
  • Our office is stocked with snacks, coffee, and the occasional Friday beer and cider to keep you fuelled
  • We're dog-friendly and have many furry friends sitting nearby, ready to be cuddled
  • We get together often for fun company events (we've flown to California, hosted family BBQs, conquered The Chief, gone rock climbing and put our heads together to tackle creative challenges at our Hackathons)
  • We have an amazing existing team of talented engineers, marketers, designers, customer champions, and other tech industry pros that want to work with you
  • Everyone has an equal opportunity to impact our product and company—we strongly value all of our people (the ones we work alongside and the ones we serve)
  • We are passionate about education—we provide learning opportunities and encourage each other to continuously learn and grow through workshops, training, blogs, meetups, books, and mentorships
  • We provide a technology bonus for when you need to upgrade or replace your existing system
  • We care about helping you grow your career AND your family. Family is important to us, and our paid parental leave provides you with a little extra help while you're beginning this new adventure.
  • We believe that different perspectives and backgrounds are what makes a company flourish. Thinkific welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We're proud to be an inclusive company with values grounded in equality and ethics, where we embrace diversity. We welcome you!
This is an incredible role for the right candidate. We can't wait to meet you!