Overview: We are seeking a highly motivated and skilled Technical Support professional to join our team. As a Technical Support, you will play a crucial role in providing exceptional customer service and resolving technical issues for our clients. This is an exciting opportunity to utilize your technical expertise and problem-solving skills in a fast-paced and dynamic environment. Responsibilities: - Provide technical support to clients via phone, email, or chat - Troubleshoot and resolve hardware and software issues - Assist with network connectivity problems - Install, configure, and maintain computer systems - Collaborate with cross-functional teams to ensure timely resolution of technical issues - Document all customer interactions and resolutions in the ticketing system - Escalate complex issues to the appropriate teams for further investigation - Maintain knowledge of current industry trends and advancements in technology Skills: - Strong knowledge of computer systems, hardware, and software - Proficient in Linux, MacOS, and Windows operating systems - Experience with help desk software such as Remedy or similar tools - Familiarity with IT support principles and practices - Excellent problem-solving and troubleshooting skills - Strong communication skills, both verbal and written - Customer service-oriented mindset with the ability to empathize with clients' technical difficulties - Basic understanding of computer networking concepts Join our team of dedicated professionals and take your technical support career to the next level. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to be part of our dynamic team! Note: All positions at our company are paid positions, including internships.
Job Types: Full-time, Permanent
Pay: $20.00-$22.00 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends
Experience:
- Hardware/Software Troubleshooting: 1 year (required)
- Customer Service: 1 year (required)
Work Location: In person
Expected start date: 2024-09-02
