Supernatural is a next generation health + lifestyle retail brand that intersects with modern treatments and techologies. From your skin to your hair, gut and hormone health, we’re a one-stop shop to empower our clients to take control of how they age, feel, and look.Our mission is to elevate human potential and make the world better one person at a time.
Our first location is located in Hamilton at 101 Locke St. S. and our next location is launching soon in Yorkville, Toronto.
Check us out at: hellosupernatural.ca
We are looking for individuals with great energy, who love to engage with clients and most importantly, with a passion for health hacking, longevity and overall wellbeing. The ideal candidate can provide great customer service and sales experience.
If possible, we would love to see a short cover letter describing your personal interest or experience with health hacking and wellbeing.
We are seeking an enthusiastic, driven and results-oriented Sales & Operations Manager who will oversee business development, teach and inspire the team in achieving excellence.
The Sales & Operations Manager is a master at delivering world class customer experience and sales, and spearheads business development initiatives and ensures that the sales process is optimized and that the clinic concierge teams are developed in services delivery, sales, and that key operational and service standards are maintained.
FUNCTIONAL RESPONSIBILITIES:
1. Development of sales targets and analysis of weekly, monthly and annual goals and strategy to increase sales. Manage lead volume & progress and service/products upgrade.
2. Develops and executes marketing and business development strategies focused on achieving financial goals, for direct client acquisition both external and inter-department referrals.
3. Responsible for selling, coaching, conflict management, business building, skill enhancement and goal setting.
4. Analyzes and monitors Key Performance Indicators (Contract sales, department profits, expenses, retention, etc.) to identify trends, opportunities, deficiencies; takes action to positively impact sales and profit.
5. Models the brand, values, and lifestyle and maintains a professional image at all times; sets high standards for self, based upon competency model; builds an effective network within the company, across all departments, and in the local market.
6. Ensures team members complete all paperwork, client forms, client correspondence, series sold etc. in an accurate and timely fashion.
7. Tracks performance on sales activities, staff productivity and supplies/inventory.
8 . Ensures team members are engaged and morale is high within the department; recognizes team members for high performance on a daily basis; communicates information needed to all team members and conducts weekly team member meetings.
QUALIFICATIONS:
1. Knowledge or interest in wellness and medical cosmetic procedures preferred
2. Must enjoy sales and working directly with clients to ensure excellent customer service
3. Ability to work weekends and evenings when required by business needs
4. Proven track record of meeting and achieving goals/targets, cost control skills
5. Good technical/computer/closing skills
6. Solid evidence of community outreach and involvement in health related industries and in-depth understanding of the value of improving health and wellness.
WE ARE LOOKING FOR INDIVIDUALS WHO ARE:
- Passionate & knowledgeable about health & wellness - ideally with certifications
- Exceptional at customer service.
- Display a genuine interest in helping other people.
- Great at sales
- Excited to learn new things and be on the cutting edge of health & wellness.
- Tech savvy.
- Sharp, professional & respectful.
It's rewarding to see customers and employees get excited about being healthy, sharing health, and being a part of something new.
We look forward to meeting you!
Job Type: Full-time
Additional pay:
Benefits:
- Company events
- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care
- Wellness program
Schedule:
- Monday to Friday
- Weekends as needed
Application question(s):
- Please provide a short paragraph about your experience or interest in wellness or biohacking.
- Please provide your salary expectation?
Work Location: In person
