Job Description
THE COMPANY:
Celebrating over 40 years in business the Fredericton Inn is the largest uptown hotel in Fredericton.
The Role:
The Fredericton Inn is looking for an Permanent, Part-time, Evening , Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
Responsibilities will include but are not limited to:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Answer telephone and relay telephone calls and messages
- Follow emergency and safety procedures, Clerical duties (i.e. faxing, filing, photocopying)
- Handle wake-up calls
- Provide customer service
- Use proper telephone etiquette
- Accommodate guest requests
- Work closely with all hotel departments to improve service delivery and efficiency
- Communicating with hotel staff on the status of guest rooms
- Balance cash and complete balance sheets, cash reports and related forms
- Handling cash payments
Requirements
- Bilingual is an asset.
- Excellent organizational and interpersonal skills
- Criminal record check may be requested
- Availability to work evening shifts any day of the week including weekends and holidays.
Benefits:
Growth and professional development opportunities.
Employee assistance program.
Optional discounted employee daily meal plan.
Employee off-duty dining discount.
Friends and Family rates for overnight accommodations.
Job Type: Part-time
Pay: From $16.45 per hour
Benefits:
- Employee assistance program
Work Location: In person
