Toronto, ON, Canada Req #7945
Tuesday, February 23, 2021
Ceridian. Makes Work Life Better™
This is our promise. Not only for our customers, but our employees as well.
Do you thrive in an innovative and exciting environment that’s continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person’s career journey. Ceridian employees have declared Ceridian a Great Place to Work® in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada’s Top 100 Employers for the 16th consecutive year!
Find out why Ceridian is such a great place to work.
Job Location: For this role, we are open to remote work and can hire anywhere in the Eastern Time Zone / East Coast.
About the Position:
Reporting to the Support Manager, the Application Specialist is responsible for delivering business-to-business application support to Ceridian's Dayforce customers. This role collaborates with client administrators (including payroll, HR, and IT administrators) and third-party vendors to champion customer priorities and drive incidents to closure. The Application Specialist will combine excellent technical and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support.
This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience. The ideal candidate is passionate to take his or her career to the next level by building mastery and thrives in a highly collaborative and fast paced environment.
Providing rapid response and resolution to complex incidents
Maintaining the highest level of customer satisfaction by providing proactive support and consistently exceeding client expectations
Develop product/tools/technology/process expertise
Reproduce and meticulously document software defects
Contribute to support knowledgebase
Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields
Proficiency with SQL and an understanding of relational database systems
Typically 2+ years of support experience
Strong analytical skills; demonstrated ability to bring complex customer issues to resolution
Superior communication, organizational, and problem-solving skills
Ability to work flexible hours and a willingness to be on-call if required
Experience supporting HRMS, Payroll, or Workforce Management applications
Experience working with Exports/Interfaces
Experience working on benefits and carrier feeds
Exposure to object-oriented programming (C#, .NET)
Familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server)
Has a developing to advanced-level understanding of XML, XSLT and SQL
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.
Job Family Technical Job Function Software Support Pay Type Salary