Do you want to help build a better primary care experience in BC? The HDC is looking for a strategic leader who can lead a distributed engagement team, grow HDC Discover adoption, and strengthen key partnerships as HDC’s Director of Clinical Services.
About the Health Data Coalition (HDC)
The Health Data Coalition (HDC) is a not-for-profit, physician led organization that promotes a data sharing initiative that fosters individual practice reflection, community baseline and planning, as well as contributing system insights, using it’s HDC Discover application to both enable and validate quality patient care. Our vision is to contribute to a learning culture where primary care data is transformed into applied knowledge.
As a member of our small organization, the Director of Clinical Services will play a vital role to coordinate and manage our field team as they interact with physicians and nurse practitioners, their teams and partners. Learn more about us at www.hdcbc.ca.
Why you’ll want the Director of Clinical Services role:
This position will be a great fit for leaders who enjoy:
- Shaping how data is used to improve primary care across BC
- Leading a geographically distributed team with a clear performance mandate
- Building trust with professionals and partners
- Communicating value propositions and promoting user success stories
- Growing adoption and engagement
- Turning field insight into better tools, processes and product feedback
- Applying strong business instincts in a purpose-driven healthcare setting
For more details about this role, the full job description can be found on our website at www.hdcbc.ca.
Purpose of the position
The Director of Clinical Services will have direct responsibility to shape how HDC grows its user-base, as well as potential utility, across BC. HDC services, alongside the use of the HDC Discover application, enables collective primary care practice data to:
- Supports individual and clinic reflection and practice improvement,
- Provides a community baseline to inform and influence programs (i.e. select Continuing Education topics and inform resource planning),
- Contributes overall system insights to inform provincial program planning.
This role will manage the HDC’s field team as they engage directly with end-users (primary care teams, community leaders) and support indirect engagement through our strategic partners. Supporting communities and deepening engagement in a consistent, measurable way is a key priority for HDC.
This role requires a servant leadership mindset to support family physicians, nurse practitioners, their teams and communities in embedding collective primary care data for self-assessments, planning, quality improvement and monitoring activities. A portion of this role will be to stay connected to HDC Discover users through the team to understand what relevant topics, improvements and/or themes may emerge to influence our grassroots approach.
Relationships and accountability
Reporting to the Executive Director (ED), the Director of Clinical Services will work regularly with senior leaders (i.e. co-Medical Directors, Product Director), as well as engage with Board Directors, and other physician champions and advisors.
The Director of Clinical Services will regularly review and shape enrolment and engagement key performance indicators (KPIs) to monitor and track the team’s progress, as well as KPIs for specific partners.
The Director of Clinical Services will have direct ownership of end-user communications and partner cross-promotions. They will also work closely with HDC’s Marketing Lead, alongside the ED, to craft and promote key messages and success stories for multiple audiences.
This position will also require regular communication and teamwork with the technical product team to provide information and feedback to improve the user experience, as well as construct go-to-market plans to deepen user engagement.
Finally, this position requires strong understanding and compliance with data security and privacy policies. The Clinical Services Team takes direction from the Privacy Officer, regarding privacy and data security aspects of HDC Discover and are accountable to ensure that key messages are used consistently to advance trust and understanding about the use of data.
Responsibilities
- Lead a connected field team
- Scale enrolment and engagement
- Translate insight into improvement
- Build a partner enablement model
- Nurture networks and foster champions to influence adoption
Required Experience, Education and Competencies
Please ensure that your cover letter and application clearly show how you meet the following qualifications:
University degree or college diploma
In business management, communications, education, health information science or another related field.
Team Leadership, with cross-functional skills
7-10+ years of progressive leadership experience in partner engagement, customer success, account management, operations, business development, health technology, consulting or a related field. Experience working in healthcare or primary care is an asset, not a requirement, if the candidate brings strong relationship leadership, change management and cross-functional execution skills.
Strong writing and communication skills:
As one of the main sources of end-user communications, experience creating clear and concise written materials for busy professional audiences. The documentation of standardized processes will be a priority within this role.
Agility:
Employs logical thinking and decision making to adapt to changing priorities and situations. Develops and implements innovative, value creating solutions that improve business outcomes. Focuses on results-oriented activities to optimize time, efficiency, and impact.
Proficiency in Organizational Application use:
Proficiency in MS Office and SharePoint tools is required. Experience using a Customer Relationship Management (CRM) system or campaign software is required; proficiency in Zoho would be an asset.
Advisory experience is an asset:
Cultivates relationships with key decision makers and applies persuasive, consulting skills to facilitate practice review discussions, gain provider trust, and support incremental improvements within family practices. Help to strengthen the resilience of primary care practices.
Primary Care Knowledge is an asset:
Understandsthe primary care landscape, recent system transformations and ideally, already has a network for primary care clinics with strong working relationships. Drives results through a structured and data-informed approach, understanding the goals of clinic practitioners and what matters to them to nurture a learning culture.
EMR Product Knowledge is an asset:
Leverages in-depth EMR product knowledge in combination with HDC Discover practice and community aggregates, to further empower primary care providers to support implementation of practice improvements and on-going monitoring for sustainment.
In Return You Can Expect
- Opportunity to become a key member of the leadership team of a B.C. based health care organization that is in growth mode.
- Opportunity to apply your expertise to design and develop a full-cycle physician and nurse practitioner engagement program
- Compensation program commensurate with experience
- Extended benefits program, paid vacation and matched GRSP contributions
How to apply
Your cover letter and resume should clearly outline how you meet the educational, experience and skills requirements for this position.
We appreciate all interest in this position. Only those selected for an interview will be contacted.
Please cite the job posting name, and send your cover letter and resume to:
Christie Howatson
Senior Operations Manager
Health Data Coalition
c/o careers[at]hdcbc.ca
The job posting will be open until filled.
Pay: $130,000.00-$160,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- Paid time off
- RRSP match
- Vision care
- Work from home
Application question(s):
- Are you located in British Columbia?
- Are you willing to travel for work?
Work Location: Hybrid remote in Oak Bay, BC V8R 1M8
