Find Your Limitless with Reliance
By joining Reliance as a Senior Analyst, AR Collections, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!
What do we offer?
- The tools you need to succeed – including the tools for the job as well as training and development programs
- A successful and knowledgeable team to be part of and learn from
- Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
- A great benefits plan for you / your family
- Career paths so you can advance in the company
- Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team
What will you do?
- Analyze key AR and collections performance metrics, including delinquency trends, roll rates, cure rates, and bad debt expense, to identify opportunities to improve recovery and reduce risk exposure
- Develop and maintain standardized dashboards and reporting to monitor portfolio performance (e.g., aging curves, collections effectiveness, payment behaviors, and strategy performance)
- Translate business requirements into analytical datasets, KPIs, and reporting frameworks aligned to collections strategy and operational workflows
- Ad-hoc analysis, reconciliations, and scenario modelling (e.g., impact of strategy changes on cash flow or bad debt)
- Perform data validation, reconciliation, and lineage tracking to ensure data accuracy across AR systems and reporting layers
- Partner cross-functionally with Collections Operations, Finance, Product, and Data teams to enhance data pipelines, enable automation, and support future-state analytics (e.g., predictive models, AI-driven decisioning)
- Daily campaign planning, documenting and executing. Configure, maintain, and monitor dialer platforms – IB and OB. Manage messages, language, formatting etc
- Use SQL and Python to extract, transform, and analyze large datasets, supporting ongoing performance tracking and deep-dive analysis
- Maintain compliance with dialing rules (e.g., time zones, call frequency limits)
- Document KPI definitions, business logic, and assumptions to ensure consistency and transparency across reporting
- Lead testing, compliance, audits and day to day operations
What do you bring?
- Bachelor’s degree in Data Analytics, Computer Science, Statistics, Business, or a related field
- 3+ years of experience in analytics, business intelligence, or data analyst roles, preferably supporting AR, collections, or call center operations
- Strong SQL expertise with experience in ETL workflows, data transformation, and data quality validation
- Advanced Excel skills, including Power Query and Power Pivot, for data modeling and financial analysis
- Experience with Python for data analysis, automation, and workflow optimization
- Hands-on experience with Power BI (or similar BI tools) for dashboard development and performance monitoring
- Strong understanding of data modeling methodologies (e.g., star schema, fact/dimension models)
- Familiarity with collections KPIs and performance frameworks (e.g., roll rates, cure rates, recovery curves, bad debt forecasting)
- Strong communication skills with the ability to translate insights into clear, business-relevant recommendations
- High attention to detail with a focus on data integrity and accuracy
- Ability to manage multiple priorities and deliver insights in a fast-paced, performance-driven environment
- Nice to have:
- Experience with Microsoft Fabric or modern data platforms
- Background in collections strategy analytics, call center, credit risk, or customer lifecycle management
- Exposure to predictive modeling, propensity scoring, or AI-ready data structures supporting next-generation collections capabilities
- Experience supporting digital collections, self-serve channels, or treatment strategy optimization
Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.
This posting is for an existing vacancy.
We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.
Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
For more information, please visit www.reliancehomecomfort.com.
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