• Responsible for customer orders process which including EDI, email and fax orders, verify price, available shipping date and quantities.
• Discuss with customers type and quantity of merchandise or services sought for purchase.
• Advise customers on use and care of merchandise, and provide advice concerning specialized products or services.
• Estimate or quote prices of orders for customers.
• Prepare sales invoices, accept payments and follow up to ensure bank transfers.
• Prepare related reports for internal and external audits such as CFIA, Certificate of Analysis, Expiry Date/ Lot Code information.
• Coordinate with production and shipping regarding merchandise delivery dates.
• Maintain sales records for inventory control.
• Operate computerized inventory record keeping and ordering systems.
• Conduct sales transactions through Internet-based electronic commerce.
• Other related duties as per job requirements.

Required Education & Experience:

• College business diploma or related experience.
• 3 – 5 years of customer service experience preferably within a food manufacturing industry or consumer packaged goods environment.
• Experience using retailer programs (Retail Link, Loblaw Vendor Portal, Focus, EDI, etc)
• Strong computer software abilities including MS Office (Word, Excel, PP, Outlook …), exposure to Microsoft Dynamics NAV would be an asset.
• Ability to thrive in fast paced environment
• Data entry speed and accuracy required
• Fluency in both written & spoken English.

Required Skills:

• Excellent communication skills, both written and verbal.
• Strong listening skills along with the ability to persuade at all levels of the organization.
• Decisive, creative, flexible with strong problem solving skills
• High level of patience and diplomacy in dealing with both internal and external customers.
• Good judgement skills.
• Excellent leadership spirit.
• Good organizational and analytical skills.
• Ability to function in a fast paced production environment.

Job Type: Full-time

Job Type: Full-time

Experience:

• Data Entry: 2 years (Required)
• Microsoft NAV or equivalent: 2 years (Preferred)
• customer service: 2 years (Required)

Education:

• Secondary School (Preferred)