Online Chat Representative (Prince Edward Island)
IO Solutions Call Centre
Charlottetown, PE
We are looking for customer champions who will provide world class service by connecting to our customers, analyzing their needs and offering customized solutions. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance driven environment?

Under the supervision of the supervisor, the Online Chat Representative will be responsible for providing quality customer service and meeting stated productivity targets.

We offer you the ability to learn and use your abilities and talents by performing tasks that will give you a sense of accomplishment for a rewarding career. Benefit from incredible advantages such as a competitive salary, 100% reimbursement of public transportation fees and a stimulating work environment in our brand-new offices located in the cities of Charlottetown and Alberton – Prince Edward Island!

What we offer

Comprehensive and paid training
Competitive salary
Job stability
Reimbursement of public transit (bus, metro, commuter train)
A real opportunity to build your career through our Advancement Program

Did you know that 95% of the members of our management team started at IO Solutions as representatives on the phone? Today, they are trainers, supervisors, call center managers and work in I.T., finance, communications and human resources departments.

Responsibilities
Provide unparalleled customer service
Listen to customers, analyze their needs and offer adapted solutions
Promote appropriate products and services
Take appropriate action and show ownership
Reach set productivity targets
Qualifications
Must be bilingual (French and English)
Being customer-focused, having a positive attitude and empathy
Being patient and attentive; excellent listening skills
Courtesy, patience and energy are important qualifications for this position
Excellent communication skills and good analysis
Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
Ability to do many tasks simultaneously
Punctuality and respect for work schedules
Benefits
Competitive salary plus an interesting and accessible incentive program
50% discount on our partner's mobile phone plans
Various incentives, activities and events
Dynamic and challenging work environment
Career Advancement and orientation Program
Stability of employment