Company: CLIC
Department: Group Benefits
Employment Type: Temporary Full-Time (12 months)
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is an asset.
The Client Service Representative provides professional expedient customer service to group plan members and service providers regarding health care, dental, and disability claims, plan coverage and claims inquires.
Provide customer service and information related to extended health, dental, and disability claim inquiries via telephone, email and Benefits Now messaging.
Investigate problems and research all relevant information using The Co-operators claims payment system and group contract text.
Complete tasks associated with client inquiries, problem identification (such as completion of accurate and effective documentation) escalation of problems, and follow up in a fast paced team environment.
Assist plan members with member web services, including password resets and assistance with navigating web services.
Respond to questions from plan members and providers regarding claims and coverage details.
Completion of a secondary school diploma with 2-3 years of related experience in a customer service role.
Completion or working towards an insurance industry designation is an asset.
Knowledge and understanding of medical language.
Strong analytical and problem-solving skills.
A comprehensive knowledge of group health and/or dental claims; general group benefits knowledge is an asset.
- You influence change and are committed to continuous improvement, in order to exceed client expectations.
- You leverage critical thinking skills to identify problems and proactively propose solutions.
- Your strong communication skills allow you to clearly convey messages.
- You’re an effective team player who shares knowledge to support our peers.
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
- Training and development opportunities to grow your career.
- Flexible work options to support personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Volunteer opportunities to give back to your community.
Expected salary/hourly range $43,550 - $72,583
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
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