Front Desk Agent
Quality Hotel and Conference Centre
Fort McMurray, AB

Duties & Responsibilities:

  • Follow established and future front office Standard Operating Procedures;
  • Provide value added service to customers to meet or exceed customer expectations;
  • Communicate effectively with customers, co-workers, and supervisors;
  • Demonstrate teamwork by cooperating and assisting at the front desk as needed;
  • Handle difficult guest inquiries and concerns effectively; demonstrating problem resolution, and effective recovery;
  • Maximize guest service by exhibiting strong knowledge of the hotel's facilities and services and local events;
  • Effectively make and alter reservations within the hotel PMS system;
  • Promptly check in or check out guests, with attention to detail and accuracy;
  • Demonstrate proficiency in the use of switchboard equipment and the property management system;
  • Follow established hotel security and safety policies as required;
  • Key member of crisis and emergency team;
  • Identify and forward incoming faxes, customer mail, packages, and messages promptly;
  • Report concerns related to Engineering/Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the appropriate leader;
  • Adhere to Quality Hotel standards, including Hygiene and Grooming, Health and Safety, Fire Safety, and Key Deliverables
  • Provide exceptional guest service at all times;
  • Other projects/duties as assigned.

Preferred Education & Qualifications:

  • High School diploma.
  • Front Office training in hospitality industry is considered an asset.
  • Ability to read, write, and comprehend instructions, correspondence, and memos in English.

Working Conditions:

  • Generally, normal office working conditions.
  • Standing and sitting for long periods as required, and able to lift up to 50LBS
  • Available to work a variety of shifts which include days, afternoons, nights, weekends and holidays
  • Fast paced environment that is often demanding.

If you are interested in joining The Quality Hotel, we want to hear from you!

Job Type: Full-time

Job Types: Full-time, Part-time

Salary: $18.00 to $20.00 /hour

Experience:

  • hotel: 1 year (Preferred)

Location:

  • Fort McMurray, AB (Required)