Passionate people create exceptional things
Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.
Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
Join us on our journey for a better tomorrow.
Location :St. Catharines, Ontario Canada
Mission:
The Customer Service Representative will be responsible for providing excellent service to our OEM customers, distributors, and sales team in Canada. The main responsibilities will be receiving and directing incoming calls, order entry process, shipping and receiving parcels and LTL freight shipments, direct communication with customers and factories throughout the order cycle, but flexibility and willingness to embrace new tasks is also essential. The individual will need to be an enthusiastic, detail-oriented, self-starter and a team player.
Primary Responsibilities:
Receive and direct incoming phone calls
Respond timely and professionally to customer, distributor, and sales team inquiries regarding products and availability.
Be a primary point-of-contact between customer and nano to proactively resolve questions regarding pricing, availability, shipping, quality issues, samples, etc.
Explain the basic features and benefits of nano and its products to customers.
Schedule, pick, pack and ship parcel and freight shipments to customers and distributors.
Scope of Responsibility: Ownership of order fulfilment for discrete customer orders, incoming goods receipt process execution and related warehouse functions.
Responsible for physical movement of inventory and goods within the warehouse. Receive into inventory from purchase orders and ensure items are accurately stocked and documented.
Maintain inventory accuracy by careful accounting of items moving in and out of inventory via picking lists, inventory transfer journals, etc.
Responsible for accurate execution of all order fulfillment steps from picking, packaging, packing slip preparation to processing of shipping transaction.
Utilize UPS Worldship/FEDEX and other freight vendors and business systems to prepare shipment of domestic and international orders.
Outbound calls and customer follow-up
Strive to understand the needs and expectations of our Customers
What you can expect from us?
New challenges and opportunities to learn every day
Opportunities for professional development
Outstanding company wellness & benefits programs
Excellent compensation package
What we expect of you?
Education & Experience:
Knowledge, Skills & Abilities:
Excellent verbal and written communication skills.
Customer focused (both internal and external)
High level of accuracyand attention to detail
Strong data entry skills
Microsoft Office suite and PC proficiency; experience in Quickbooks is helpful
Active listening skills; Seek to address the customer’s unspoken need.
High energy level, can-do attitude, and able to handle multiple tasks in a fast-paced environment
Previous experience utilizing order processing systems, shipping systems and Microsoft Office 365.
Forklift certifications and prior experience operating a cherry picker and/or other warehouse equipment (preferred).
Ability to maneuver and handle specialized/hazardous products (such as oil and chemicals).
Good problem-solving and analytical skills.
Self-motivated.
Good planning and organizational skills and thorough follow up.
Ability to work independently and in a team environment.
Physical Requirements:
Regularly required to stand prolonged periods of time, 6 or more hours.
Ability to twist, bend, stoop, crouch, and reach for objects when needed .
Regular lifting between 35-50 pounds throughout the shift. We can make reasonable accommodation.
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.
At nano we believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers.
That’s where you come in – we believe our people make it happen.
Drive your Career, Explore Opportunities, Realize your Passion . . .Start your journey today!
nano purification solutions is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. nano purification solutions strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All nano purification solutions employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.
