Laundry Operations Supervisor / Assistant Manager
Augusta Laundry & Dry Cleaners
Kensington Market, Toronto
Starting at $22.00/hour + Performance Bonuses + Career Growth
We're looking for attitude and leadership over laundry experience. If you're an exceptional leader with strong customer service skills, we'll teach you everything you need to know about the laundry business.
Are you the kind of person who naturally takes ownership, enjoys working with people, and isn't afraid to roll up your sleeves?
We're looking for a dependable, energetic leader to help run one of Toronto's busiest independent laundries. This is a hands-on leadership role where you'll lead by example. One moment you'll be helping a customer, the next you'll be processing orders, training staff, or making sure everything runs smoothly.
If you believe no job is beneath you and take pride in doing things right, we'd love to meet you.
What You'll Do
- Lead and motivate a small team.
- Deliver exceptional customer service.
- Process wash & fold, dry cleaning, and specialty laundry orders.
- Open and close the store.
- Train and support new staff.
- Maintain high quality standards and attention to detail.
- Help keep the store clean, organized, and efficient.
- Resolve customer concerns professionally.
- Ensure orders are completed accurately and on time.
- Step in wherever needed to keep the day running smoothly.
We're Looking For Someone Who Is
- Friendly, confident, and approachable.
- A natural leader who earns respect through actions.
- Comfortable working in a fast-paced environment.
- Reliable and punctual.
- Detail-oriented and organized.
- Physically able to be on their feet and lift laundry bags throughout the day.
- Willing to perform every aspect of the job, including repetitive tasks.
- Proud of delivering outstanding customer service.
Experience
Previous supervisory or management experience in hospitality, retail, customer service, laundries, hotels, or similar industries is preferred, but we're more interested in attitude, leadership, and work ethic than laundry experience. We can teach laundry. We can't teach integrity, initiative, or a genuine commitment to customers.
Pay & Benefits
- Starting wage: $22.00/hour
- Performance review after 90 days with opportunity for a wage increase based on performance.
- Quarterly performance bonuses.
- Ongoing training and development.
- Opportunities for advancement as Augusta Laundry continues to grow.
Why Join Augusta Laundry?
We're building more than a laundry. We're building a business known for exceptional customer service, quality, and reliability. Every team member plays an important role, and we believe great work should be recognised and rewarded.
If you're looking for a place where you can make a real difference, grow your skills, and be part of a supportive team, we'd love to hear from you.
To apply, please send your résumé along with a few sentences telling us why you're interested in this role and what makes you a great fit.
Pay: $21.00-$24.00 per hour
Application question(s):
- Describe a time you dealt with a difficult customer. What happened, and what was the outcome? (Required)
- Describe a time you had to lead or motivate a team during a busy shift. (Required)
- Are you comfortable performing physical, repetitive work while also supervising staff and serving customers? (Yes/No)
- Why are you interested in working at Augusta Laundry rather than another customer service job? (Required)
Work Location: In person
