Position Overview
We are seeking an experienced and organized Clinic Manager and Front Desk Receptionist to join our busy rehabilitation clinic. The ideal candidate will have a strong background in Motor Vehicle Accident (MVA) cases, familiarity with OCF forms, and experience communicating with law firms, insurance adjusters, and healthcare professionals. This role is essential in providing excellent patient service, maintaining smooth office operations, and ensuring all documentation is accurate and compliant with industry standards.
Key Responsibilities:
- Patient Relations:
- Greet and check in patients in a warm and professional manner.
- Schedule, confirm, and manage appointments for physiotherapy, massage, chiropractic, and other rehab services.
- Handle patient inquiries in person, by phone, and by email.
- Administrative Duties:
- Manage clinic phone lines, voicemail, and correspondence efficiently.
- Maintain organized and confidential patient records (paper and electronic).
- Process payments, issue receipts, and balance daily transactions.
- Manage faxing, scanning, and filing of clinical and legal documents.
- MVA & Insurance Documentation:
- Complete and process OCF forms (OCF-3, OCF-18, OCF-23, OCF-24, etc.) accurately and on time.
- Communicate with insurance companies, lawyers, and medical assessors regarding patient claims.
- Track treatment plans, billing submissions, and approvals for MVA and WSIB clients.
- Ensure compliance with insurance and privacy regulations (HCAI and PHIPA).
- Team Support:
- Coordinate with therapists and other staff to ensure seamless patient flow.
- Assist with administrative reports, data entry, and follow-up communications as required.
- Support clinic marketing and patient retention initiatives when needed.
Qualifications:
- Minimum 2 years of experience in a rehabilitation office setting (required).
- Strong knowledge of MVA processes, OCF forms, and HCAI submissions (required).
- Experience liaising with law firms and insurance adjusters (required).
- Proficiency in MS Office, Universal, or other EMR systems.
- Excellent communication, organization, and multitasking skills.
- Professional demeanor with a customer service–oriented attitude.
- Strong attention to detail and confidentiality.
Assets (Preferred):
- Experience in physiotherapy or multidisciplinary rehab environment.
- Knowledge of WSIB and EHC (Extended Health Care) billing.
- Familiarity with medical terminology and treatment plans.
Schedule & Compensation:
- Competitive hourly wage based on experience.
How to Apply:
Please submit your resume to [email protected]
Job Type: Part-time
Pay: $18.00-$25.00 per hour
Benefits:
- Company events
- Flexible schedule
- On-site parking
Experience:
- Motor vehicle accidents: 2 years (required)
Location:
- Mississauga, ON L5B 3A8 (preferred)
Work Location: In person
