At SCIC, we’re helping keep Saskatchewan’s agriculture industry strong and it takes great people, working together as a community, to make it happen. Our values reflect who we are at SCIC. We value focusing on the producer, innovation, teamwork and community, accountability to ourselves and others and leadership at all levels.
WHAT YOU'LL DO:
Reporting to the Customer Service Manager, Insurance this position is responsible to act as an AgriStability subject matter expert and support or lead Customer Service in one or more of these areas: Livestock Price Insurance Program, Wildlife Damage Compensation Program (Predation and Prevention) and the Crop Insurance Program.
Research, prepare, and/or assist with Ministerial requests, briefing notes and appeals for AgriStability and SCIC programs.
Provide subject matter expertise, advice and guidance to internal and external customers, stakeholders and public on AgriStability and SCIC program eligibility, requirements, and options.
Assist customers in resolving technological program issues and complaints relating to customer relationship management portals.
Provide support to customers by explaining program information and/or keying customer information for sales, seeded acreage reports, declarations and claims registration.
Work with other jurisdictions on multi-jurisdictional files and account transfers.
Liaise with industry representatives, farm organizations and commodity groups on matters related to AgriStability and SCIC programs.
Collaborate with the policy unit to help develop and revise policy, procedure manuals, and presentation material with accurate and current information.
Provide support to customer service staff by explaining programs and assisting in keying customer information.
Manage the process of and review AgriStability priority and escalated files.
Provide the Customer Service Manager with updated and current information on issues, trends or occurrences that will impact SCIC customers and stakeholders to ensure proactive organizational response.
WHAT YOU'LL NEED:
The knowledge and skills required for this position are acquired through completion of a diploma in Agriculture or Business Administration. Additionally, a minimum of five years direct on farm experience using current Agriculture practices and experience in the completion of tax forms are required.
Proficiency in composing clear and concise written communication such as ministerial correspondence, briefing notes, reports, and appeal material with an understanding of accepted writing practices.
Ability to communicate effectively with producers, stakeholders, and all levels of Government to verbally deliver comprehensive presentation material.
Ability to relate with customers about their farming operations and on-farm experiences through interpersonal skills.
Ability to calculate formulas and program benefits and confirm the reasonability of data provided through mathematical skills.
Analytical and problem-solving skills with the ability to identify difficult or complex challenges and develop solutions to files.
The ability to manage time and workload while adapting to changing priorities is key to the success of this role in meeting deadlines.
Ability to take initiative toward achieving goals when working independently with limited supervision.
Knowledge of the programs administered and used by Saskatchewan Crop Insurance Corporation is an asset.
Knowledge of internal government writing guidelines is an asset.
WHAT WE'RE LOOKING FOR:
Service Excellence: Delivers and provides additional information or service beyond customer expectations.
Personal Leadership and Development: Models integrity and inclusiveness by being open, acting with empathy, sharing resources/knowledge across teams and being respectful of all skills and viewpoints.
Strategic Thinking: Commits to achieving success at the team and organizational level.
Decision Making: Uses information to make timely and appropriate decisions for the position.
Innovation: Adapts methodology and ideas quickly for immediate or anticipated changes in the environment.
Analytical Thinking: Make suggestions at team meetings and to manager on potential/known issues and possible solutions.
Team Collaboration: Respects contributions of all team members, demonstrating cooperation and support for team decisions.
Building Organizational Community: Ensures cross-team collaboration for organizational effectiveness.
Communication: Respond to audiences needs by modifying to approach, content or format of the communication. Anticipates and prepares for responses or reactions with sensitivity and directness.
Accountability: Seek and/or provides challenging assignments as learning opportunities.
Performance Management: Makes timely decisions to move work forward; takes responsible risks to improve services and achieve goals.
Planning and Risk Management: Continually adapts priorities and responsibilities in response to changing needs.
The successful candidate must present a work ethic supporting our corporate values and Saskatchewan agriculture, must provide an acceptable criminal record check and should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.