The Specialist, Billing & Customer Care is responsible for supporting all meter-to-cash processes, including customer account management, billing, payment processing, accounts receivable, and collections. This role delivers timely, accurate, and professional customer service while ensuring billing integrity and compliance with utility tariffs, contracts, and regulatory requirements.
The position plays a key role in maintaining customer satisfaction and operational efficiency by managing customer inquiries, resolving billing discrepancies, and supporting continuous improvement initiatives across billing and customer care functions.
Committed to delivering exceptional customer service through active listening, empathy, conflict resolution, and a strong focus on customer satisfaction at every interaction.
Proven ability to maintain a high level of accuracy and attention to detail in billing, data entry, payment processing, and account management.
Thorough knowledge of billing cycles, invoicing, accounts receivable management, collections processes, and utility tariffs and rate structures.
Skilled in identifying and resolving billing discrepancies and customer issues promptly to minimize impact on customer satisfaction.
Proficient in billing software, CRM systems, and Microsoft Office Suite (Excel, Word, Outlook), with the ability to adapt to new technologies and evolving processes.
Strong data analysis capabilities to interpret billing data, identify trends and discrepancies, and provide insights that support operational improvements.
Excellent verbal and written communication skills, enabling clear and professional interactions with customers and internal teams.
Strong organizational and time management skills with the ability to handle multiple priorities simultaneously while sustaining accuracy and efficiency.
Ability to work effectively both independently and collaboratively across departments, while maintaining strict confidentiality of customer information.
Familiarity with relevant regulatory requirements and a commitment to ensuring all billing activities comply with company policies, industry standards, and legal obligations.
