Job Summary
Join our dynamic team as a Remote Video Security Guard, where you will play a vital role in safeguarding our customers facilities through advanced surveillance technology. This position offers the opportunity to monitor multiple locations remotely, ensuring the security of assets, personnel, and property. Your keen eye and proactive approach will help prevent loss, detect suspicious activity, and respond swiftly to incidents If you’re passionate about security, attentive to detail, and thrive in a vigilant environment, this role is perfect for you!
Key Responsibilities
Video Monitoring
- Continuously monitor multiple live video feeds using video monitoring platforms.
- Detect unusual, suspicious, or unauthorized activity.
- Assess events and determine appropriate response actions.
- Follow established operating procedures for all video-generated events.
Incident Response
- Issue live audio interventions when authorized.
- Contact clients, keyholders, emergency services, or designated contacts when required.
- Escalate incidents according to company procedures.
- Accurately document all events and actions taken.
System Management
- Verify camera functionality and report equipment issues.
- Review recorded video for investigative purposes.
- Maintain an understanding of client-specific instructions and response protocols.
Documentation & Reporting
- Complete detailed and accurate incident reports.
- Maintain event logs and monitoring records.
- Ensure all activities meet company quality and compliance standards.
Customer Service
- Communicate professionally with clients and emergency responders.
- Provide timely updates regarding incidents and investigations.
- Demonstrate a customer-focused approach during all interactions.
Qualifications
- High school diploma or equivalent.
- Previous security, monitoring, dispatch, customer service, or surveillance experience considered an asset.
- Strong observational and decision-making skills.
- Excellent verbal and written communication abilities.
- Comfortable working with multiple computer applications simultaneously.
- Ability to remain calm under pressure.
- Ability to work independently with minimal supervision.
Technical Skills
- Proficient computer skills.
- Ability to navigate multiple software platforms concurrently.
- Experience with video surveillance systems is an asset.
- Strong attention to detail and keyboarding accuracy.
Working Conditions
- THIS POSITION WILL INCLUDE MIDNIGHT AND WEEKEND SHIFTS.
- 24/7 operation requiring shift work, including nights, weekends, and holidays.
- Extended periods of computer and screen use.
- Fast-paced security monitoring environment requiring constant attention.
Core Competencies
- Situational Awareness
- Attention to Detail
- Critical Thinking
- Professional Communication
- Accountability
- Reliability
- Customer Focus
- Teamwork
Performance Expectations
- Timely identification and handling of video events.
- Accurate documentation of incidents.
- Adherence to established procedures and quality standards.
- Consistent attendance and schedule reliability.
- Maintenance of client confidentiality and data security.
Pay: $21.00-$25.00 per hour
Expected hours: 20.0 – 44.0 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
Work Location: In person
