POSITION: Client Services Coordinator (Casual)
REPORTS TO: Lodge Manager
LOCATION: 2202 Richmond Road Victoria, BC V8R 4R5
WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?
As Canada’s largest national health charity, we fund the most promising cancer research, champion cancer prevention efforts and deliver programs and services that benefit Canadians affected by cancer. Join us and you can work with passionate and committed individuals from coast to coast who are working towards a world where no Canadian fears cancer.
To learn more about us, visit cancer.ca.
The Canadian Cancer Society Lodges provide a non-medical “home away from home” for people with cancer and their caregivers who must travel to Vancouver, Victoria, Kelowna or Prince George for out-patient treatment and consultation. Client Services Coordinators work rotating 8 hour shifts at our 24 hour facility to ensure the safe & effective coordination, implementation and delivery of the lodge program, in alignment with program standards, policies & procedures.
This position is primarily responsible for the effective implementation and delivery of the Lodge program while ensuring a safe environment for clients, staff and volunteers within the Lodge and ensuring our volunteers continue to be effectively engaged.
This is a casual/on-call role with about 4-6 shifts on average a month. If covering for vacation then please expect more shifts.
1. Implement the effective delivery of the Lodge Program
Provide a high level of customer service within the context of the program delivery model
Support clients to become familiar with the lodge environment including providing tours and encouraging participation in on site programming
Provide as appropriate referrals to other support programs (i.e. Cancer Information Service, CancerConnection, Travel Treatment Fund etc.)
Maintain non-medical boundaries with clients and health professionals in the community and redirect any requests for medical care or opinions to appropriate sources.
Receive and receipt payments for room charges and donations.
Collect and monitor program data in RDP database
Ensure effective communication regarding the program with the Lodge Manager and other lodge staff utilizing the lodge communication book and RDP database.
Liaise with Marquise staff as well as other contractors and vendors to facilitate lodge operations and repair and maintenance issues in accordance with standard operating procedures as directed by the Lodge Manager.
Actively participate in team meetings and training sessions and provide input to program challenges and shared projects
Actively participate in integration activities with other functional areas including Health Promotion and Revenue Development as appropriate.
2. Accountable for ensuring a safe environment within the Lodge
Ensure standards, policies and procedures are implemented and maintained.
Model the Society’s values by demonstrating appropriate behaviour in Accountability, Caring, Integrity, Respect, Quality, Responsiveness and Teamwork
Ensures adherence to established emergency procedures and safety practices ensuring client safety and security within the environment of the Lodge.
Assessing appropriateness of lodge admissions and lodge stay consistent with but not limited to the direction provided in the sites Admission Policy, and Infection Control Policy.
Responds to emergency situations as per sites policies and procedures (i.e. medical emergency, suspected theft etc.)
3. Supervising volunteers to promote a supportive and welcoming environment within the Lodge:
Facilitates communication between staff and volunteers.
Participates in the organizing, training and education of volunteers according to the Society volunteer engagement framework.
Lends support and guidance to volunteers on a daily basis recognizing and acknowledging their contributions and providing constructive feedback and coaching for performance.
Provides coverage for front desk volunteers during absences or breaks
Promotes awareness of all Society programs among volunteers and encourages appropriate referrals to Society Programs
4. Other required duties as assigned.
QUALIFICATIONS, SKILLS AND EXPERIENCE:
Knowledge of initiatives, goals, standards and policies of Lodge services.
Knowledge of the Canadian Cancer Society Priorities, Initiatives, Goals and Programs.
Knowledge and understanding of related activities/initiatives of our community health partners.
Strong written and verbal communication skills
Strong customer service skills, including the ability to effectively work with clients from diverse backgrounds
Ability effectively manage potential conflicts with community health partners and clients ensuring appropriate access and resolution of concerns.
Strong PC skills and operation of standard office equipment
Must have the ability to work a 24 hr. flexible work schedule (mornings, afternoons & evenings/overnight shift work) . Ability to work overnight shift is required.
Ability to work alone
Organizational skills including the ability to prioritize effectively
Knowledge of Lodge building operations with respect to regular maintenance, troubleshooting and safety measures.
Diploma and or degree in progress in one of the following areas: social services, health administration or hospitality/tourism and three to five years of related experience, or the equivalent combination of education and experience
Proficiency with desk top applications, including but not limited to Microsoft Office
Previous experience and/or training in engaging and leading volunteer teams
CPR-C certification, First Aid and WHIMIS an asset.
Criminal Record Check is required.
Please note that in keeping with the mandate of the Canadian Cancer Society to model and promote healthy lifestyles, employees are not permitted to smoke in or about Society premises or while carrying out CCS business.
WHAT WE OFFER:
CCS offers meaningful opportunities to make an impact in the fight against cancer. We are committed to fostering a culture that is inspiring, supportive and exemplifies our core values:
CARING COURAGE INTEGRITY PROGRESSIVE
In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.
Qualified candidates are invited to submit their resume, cover letter and salary expectations by September 15, 2020.
We thank all candidates for their interest and advise that only those selected for an interview will be contacted.
The Canadian Cancer Society is committed to employment equity and encourages applications from all qualified candidates. CCS will make available reasonable accommodations for people with disabilities upon request.
For more information about how you can join the fight against cancer and become a member of our dynamic team, please visit our website at www.cancer.ca
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