Work site: Vancouver General Hospital (VGH) /St. Paul's Hospital (SPH)
Pay rate: $23.34 per hour
We are looking for talented and dedicated individuals to support our 24/7 operations; successful applicants will have working availability for day, evening, and night shifts.
What you’ll do
Operate a multi-line computerized switchboard console by:
Answering all calls, acknowledging the caller, listening attentively, and asking questions to clarify the caller’s inquiry
Transferring phone calls to appropriate locals, providing information, and responding to the caller’s needs in a prompt and courteous manner;
Responding to each hospital alarm (emergency and non-emergency) in a timely manner as per established guidelines. (ie: fire, arrest, medical stat call, bomb threat, elevator.)
Operate Public Address system as per established guidelines.
Operate paging system to page Doctors, Nurses and other on-call staff as required per established guidelines.
Provide TTD service for hearing imparied customers by utilizing a Telecommunications device.
Update related switchboard databases and documets such as switchboard directory, and paging and on-call schedules by entering provided information as per established guidelines.
What you bring
Grade 12 and one (1) year's recent related experience, or an equivalent combination of education, training and experience.
Ability to keyboard at 40 WPM.
What’s in it for you
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
Access to more than 2,000 in-house training programs.
Status: Casual (Casual is defined as on-call. Shifts can be called with 1-5 hours of notice or pre-booked.)
Wage: $23.34 per hour
Vancouver General Hospital (VGH) / St. Paul's Hospital (SPH)
What we do
Provincial Health Services Authority (PHSA) plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.