The Business Insights and Analytics Analyst is primarily responsible to support to the Regional Director of Operations in the analysis of operational and customer data to identify relationships and operational enhancements based on various sources.
The position will be responsible for integrating operational and customer data to conduct advanced modeling, analysis and visualization. The position also includes data mining, reporting, statistical modelling and forecasting for various operational and customer measures. The position will support District KPI’s and operational and customer experience optimization strategies by ensuring data is available as a basis for operational and strategic decisions.
The successful candidate will partner with the Regional Director and District Management to deliver strong financial results by identifying actionable insights and trends while exercising sound business judgment, and making recommendations to influence the direction of Paramed’s current processes, policies and overall business operations.
Additionally, this role with be responsible for the development of Balanced Scorecards, KPI Scorecards and Dashboards as well as additional operational reporting models and communication cadences.
Synthesize data, identify trends, and produce statistical reports as driven by initiative-specific needs
Responsible for the design and queries for extracting information and metrics from data stored in various databases.
Align with our corporate partners, develop novel approaches to analytic tasks; automate current processes and reporting where data is involved
Utilize analytical best practices to evaluate business issues
Subject Matter Expert in operational and customer data and support in various improvement initiatives
Present findings to appropriate audiences
Ability to influence without direct reporting authority
Strong Change Management and Continuous Improvement Focus
Experience in Journey-mapping, Value Stream Mapping and Process Improvement
Experience developing and managing dashboards an asset
Developing, monitoring and reporting on KPI’s
Balanced Scorecard development, maintenance and communication of results and action items
4DX – Four disciplines of Execution methodology experience an asset
University Degree in Business, Statistics and/or Accounting/Actuarial Science
5 – 7 years’ experience in a similar role
Positive and collaborative approach to work
Strong team player
Ability to work under pressure of deadlines
Strong negotiation skills
Well-developed presentation skills
University Degree in Business/Statistics/Accounting is required