Job Overview
We are seeking a compassionate, dedicated and detail-oriented Medical Receptionist to join our eye care team. This role offers an excellent opportunity to work in a fast-paced, patient-focused environment while supporting our Doctors of Optometry and ensuring an exceptional patient experience. The ideal candidate will have excellent communication and organizational skills, strong attention to detail, and the ability to provide outstanding patient service.
The Medical Receptionist serves as the first point of contact for patients and visitors and plays an essential role in ensuring a welcoming environment, managing front desk and administrative operations, coordinating patient appointments, collecting patient information, and processing payments.
Key Responsibilities:
Reception Duties:
- Greet and assist clients in a courteous, friendly and professional manner
- Answer and direct incoming phone calls, voicemails, emails and faxes
- Maintain a professional front-of-house appearance, including clean and organized waiting room and reception areas
- Update and maintain accurate client information
- Ensure confidentiality and security of all patient and other sensitive information
- Provide information to existing patients and potential clients about the clinic, team of Doctors of Optometry and wide range of services we provide
- Understand and maintain accurate, high-level knowledge of all products and services we provide, including sub-specialty fields of Vision Therapy, Colourimetry, Dry Eye Clinic, Low Vision Clinic, Syntonic Therapy and Specialty Contact Lenses
- Ensure patients complete their Patient Health Questionnaire at check-in to their appointments
- Create invoices and collect payment from clients for delivered products and services
- Resolve or escalate client issues and inquiries as necessary
- Manage task list regarding communications from Doctors of Optometry and other team members in reference to specific patient inquiries
- Conduct reminder calls and send reminder emails and texts for upcoming patient appointments
- Send patient recalls in collaboration with the Patient Care Coordinator
- Complete triage form for patients contacting the clinic with emergency care requests and collaborate with Doctor of Optometry to schedule emergent visits
- Check patients in and out from their appointments at the clinic
- Follow the “Smart Booking” system for appointment scheduling for optimum patient flow within the clinic
- Accurately advise patients of any fees associated with their appointments at the time of booking, rescheduling and confirming appointments
Administrative Support:
- Schedule primary care optometry appointments
- Schedule sub-specialty service appointments such as low vision assessment, vision therapy, binocular vision assessments, dry eye treatments, colourimetry and other similar services
- Handle incoming and outgoing mail and packages
- Handle incoming and outgoing referrals, including adding incoming documents to the patient file and notifying the relevant Referral Coordinator and supervising Doctor of Optometry
- Scan and file confidential patient, administrative or financial documents
- Assess eligibility of a patient for a type of third-party funded service, including Veteran’s Affairs and DND Blue Cross
- Assess eligibility of a patient for a type of government-funded service, including OHIP, ODSP, OW and NIHB
- Assist with accounts receivables management
- Assist with maintenance of office supplies and product inventory management
Office Coordination:
- Coordinate with other departments to support office operations
- Perform light housekeeping duties to maintain clean and organized reception, client and staff areas
- Perform auxiliary testing of patients of the business including non-contact tonometry, lensometry, auto-refraction and other similar tests on an as-needed basis, as per the direction and under the supervision of a Doctor of Optometry
- Assist with opening and closing duties for the clinics when scheduled to do so
Pay: $18.87-$21.56 per hour
Benefits:
- Company events
- Vision care
Work Location: In person
