Job Summary
We are seeking a dynamic and experienced Store Manager to lead our retail operations. The ideal candidate will oversee daily store activities, manage staff, ensure excellent customer service, and drive sales growth. This role requires strong leadership, organizational skills, and a comprehensive understanding of retail management to ensure the store operates efficiently and profitably. Bilingual abilities and prior supervisory experience are highly valued to foster a welcoming environment for diverse customer bases.
Duties
- Lead and supervise store staff, including recruiting, training, and developing team members to achieve performance goals.
- Oversee daily store operations, including merchandising, inventory management, and purchasing to optimize product presentation and stock levels.
- Manage sales strategies, pricing, and promotional activities to increase revenue and market share.
- Handle customer service issues with professionalism, ensuring high levels of customer satisfaction through effective communication and problem resolution.
- Maintain accurate cash handling, bookkeeping, and POS transactions while adhering to company policies.
- Develop marketing initiatives to attract new customers and retain existing ones.
- Monitor store budgets, control expenses, and ensure compliance with financial procedures such as payroll processing and administrative tasks.
- Ensure adherence to safety standards and company policies across all store functions.
- Utilize organizational skills to coordinate store activities efficiently while managing time effectively in a fast-paced environment.
Qualifications
- Proven experience in retail sales, store management, or sales management with supervising responsibilities.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication skills with proficiency in negotiation, phone etiquette, and customer service.
- Bilingual or multilingual abilities are preferred to serve diverse customer populations effectively.
- Competence in merchandising, pricing strategies, POS systems, purchasing processes, and marketing techniques.
- Solid organizational skills with experience in administrative tasks such as bookkeeping, payroll, budgeting, and training & development.
- Ability to handle cash handling accurately and perform math calculations efficiently.
- Demonstrated time management skills with the capacity to prioritize tasks in a busy retail environment.
- Experience with supervising staff recruitment processes including interviewing candidates. This Store Manager position offers an exciting opportunity for a motivated individual eager to lead a retail team towards success while fostering a positive shopping experience for customers.
Pay: $39,395.77-$74,633.48 per year
Benefits:
- Flexible schedule
- Store discount
Experience:
- Coffee shop: 2 years (required)
Work Location: In person
