SmartICE is looking for someone who can design and formalize our Operator Training program to ensure it is practical, accessible, and grounded in Indigenous ways of knowing and learning. You’ll work closely with both the Community Operations and Engineering teams to keep training aligned with our technology. This person is someone who is comfortable building resources, supporting and coaching trainers, and creating clear, consistent curriculums. Additionally, this person will need to be willing to travel, connect with communities, and use feedback to keep improving how we train and learn.
SmartICE is looking for people who have:
- Post-secondary education in: Adult Education, Curriculum Development, Instructional Design, Teaching, or a related field (or equivalent combination of education and experience)
- Proven experience designing curriculum and creating measurable learning outcomes is required
- Experience delivering and evaluating training programs
- Demonstrated ability to assess training effectiveness and implement improvements
- Experience using blended learning approaches (in-person, virtual, and self-directed)
- Experience supporting, coaching, or evaluating facilitators and trainers
- Experience working with youth, young adults, or adult learners
- Strong collaboration skills, with the ability to work both independently and alongside trainers and cross-functional teams
- Relationship-focused, with the ability to build trust and work effectively with diverse groups
- Experience working with Indigenous communities, with cultural awareness and respect
- Excellent organizational, communication, and facilitation skills
- Able to travel - duty travel is required.
What you will do:
- Conduct a full review of the current community training materials, manuals, and assets
- Develop a standardized curriculum for the train-the trainer program with required learning outcomes.
- Work with Community Operations and Engineering team to ensure all training reflects current SmartICE technology and procedures
- Develop and maintain the formal Train-the-Trainer Framework to match the curriculum
- Ensure all materials are accessible, teachable, and rooted in Indigenous ways of knowing and learning
- Develop and document trainer best practices
- Design and update community training resources as technology evolves
- Create trainer checklists, evaluation checkpoints, and reporting tools
- Travel to communities to observe training delivery and provide feedback
- Facilitate ongoing evaluation and continuous improvement of training programs through trainer, Operations, and Engineering feedback
- Provide coaching and facilitation support to trainers and Operations Leads using adult learning and current teaching best practices
- Support the development of participant testing, grading, and completion recognition systems
- Support the standardization of onboarding and training delivery processes across communities and regions
- Identify and recommend professional development opportunities for trainers and Operations Leads
- Maintain the training curriculum on our Learning Management System
- Collaborate with the Manager of Community Operations to plan the training sessions for the annual Operations Fall Retreat
WHAT SMARTICE OFFERS:
- Full-time employment (35 hours per week)
- Supportive and flexible working environment
- Remote work
- Health & Dental Benefits
- RRSP Matching
- Flexible Leave Policy
Be You, Belong Here
At SmartICE, we are committed to building community through relationships, we have space at the table for everyone’s voice. We value your unique knowledge and experience, and together we will thrive.
In recruiting for our team, we welcome and strongly encourage candidates who identify as indigenous or are otherwise marginalized on the grounds of gender, gender expression, ethnicity, gender identity, sexual orientation, neurodiversity, race, or disability to apply. Lived experience as a member of any marginalized community is considered an asset.
HOW TO APPLY:
We are interested in meeting you! If you have some of the skillsets listed and want to explore this career further, Send your resume to [email protected]
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home
Application question(s):
- Are you able to travel?
- Do you have experience designing a cirriculum and assigning measurable learning outcomes?
Work Location: Hybrid remote in St. John's, NL A1A 5G9
