Speed, Efficiency & Accuracy is our Motto! And we swear by that every single day.
The Trade Desk department responds to incoming trade needs from clients by phone and has a thorough understanding of local and international equity, option, fixed income, mutual fund and forex markets. They efficiently and accurately process client trade requests according to the directions received from clients. They are expected to have good technical knowledge of various trading platforms and their associated functionalities. The Trade Desk team also assists various departments within Questrade with market information, investigations and order processing. They may contact clients or ECNs & Exchanges directly to follow up on trade issues, investigations or other trade or platform concerns.
And where does the Trader fit into this?
The purpose of the Trader position is to develop a positive client experience by attending to clients’ trading needs quickly, professionally and accurately. As the primary point of contact for Client Services Specialists concerning trade related issues, the Trader must use their trade desk procedures acumen to provide exemplary customer service and efficiently resolve related client issues.
What’s it like working as a Trader at Questrade?
You will be taking inbound calls, executing trade orders quickly and efficiently. You will also be executing orders on behalf of clients for Equities, Precious Metals, Options, Mutual Funds, GICs and Bonds. You will be resolving client trade concerns in a professional manner, escalating issues as required. Throughout your time here, you will help approve broker reviews on trading platforms and assist with Institutional and VIP clients. You will follow through REG SHO Buy-Ins daily and will be maintaining the Lending inbox and spreadsheet. You will be responsible for receiving and executing retail FX transactions and will help to maintain the Mutual Fund List and all Mutual Fund processes up to date
So are YOU our next Trader? You are if…
✔ You must have your CSC and CPH certification with license eligibility
✔ You have 1-2 years of experience in the financial industry with trading and brokerage experience
✔ You have a post-secondary degree in Finance or a related field
✔ You are proficient in Microsoft Office
✔ You have excellent oral and written communication skills
✔ You have excellent knowledge of financial industry and investment products
Brownie Points if you have...
✔ Previous Forex experience
✔ Previous experience with the Bloomberg platform
✔ DFOL or equivalent
Sounds like you? Click below to apply!
Questrade is committed to providing reasonable accommodation for people with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.