Job Description
Job Title: Customer Engagement Representative
Reporting to: Branch Manager or Customer Service Manager
Status: Non-Exempt
Purpose
The Customer Engagement Representative plays a key role in ensuring Pine’s customers receive exceptional service from inquiry to delivery. This position combines customer relationship management with branch operational coordination — supporting rentals, logistics, and administrative processes.
What You’ll Do
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Serve as primary contact for customers regarding equipment rentals, order status, and general inquiries.
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Prepare quotes for products and services; follow up to ensure customer satisfaction and capture outcomes.
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Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood.
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Assist in branch sales and marketing efforts through outgoing phone calls and emails.
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Coordinate with operations, logistics, and sales teams to ensure timely deliveries, pickups, and service resolutions.
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Enter and maintain order details, call-offs, and communications in Pine’s database.
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Help customers troubleshoot issues and coordinate solutions such as repairs, replacements, or adjustments.
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Process POs, billing, and credit card transactions as needed.
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Promote a positive Health and Safety attitude / workplace.
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Through your regular customer engagement, identify opportunities to improve service, expand relationships, or drive revenue growth.
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Other duties as assigned.
What You Bring
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Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone.
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Proactive and creative problem-solving skills and the ability to take ownership of the customer experience.
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Strong attention to detail and organizational skills; able to manage multiple priorities in a fast-paced setting
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Proficiency in Microsoft Office; experience with databases or CRM systems.
Education/Experience
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High School Diploma/GED or Higher
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2+ years of Customer Service Experience, preferably in the environmental/safety or rental field
Why You’ll Love Working Here
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You’ll be part of a collaborative, customer-driven branch team where service excellence directly contributes to success.
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Competitive pay and comprehensive benefits, including:
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Health, dental, vision, and life insurance
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Paid time off
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RRSP match
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A stable, growing company with opportunities to learn the environmental and rental services industry.
Environment
This is a non-safety sensitive position. Employees will be in an office environment. Employees will bend, walk, stand and may sit for long periods of time. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 25 lbs assisted or unassisted.
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