Job Overview
We are seeking a friendly, professional Front Desk Agent to provide exceptional guest services at our hotel. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming atmosphere and smooth check-in and check-out processes. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks efficiently. Bilingual or multilingual abilities are highly valued to assist diverse guest needs and enhance overall guest experience.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Manage multi-line phone systems with professionalism and courtesy
- Provide accurate information about hotel amenities, local attractions, and services
- Handle guest inquiries, requests, and complaints promptly to ensure satisfaction
- Maintain accurate records of reservations, cancellations, and billing information
- Assist with administrative tasks such as data entry and filing
- Coordinate with housekeeping and maintenance teams to address guest needs promptly
- Uphold hotel policies and ensure compliance with safety standards
- Support guest services by offering assistance with luggage, transportation arrangements, or special requests
Qualifications
- Previous experience in front desk operations or hospitality is preferred but not required, willing to train the right candidate
- Excellent phone etiquette and communication skills
- Strong customer service skills with a friendly, approachable demeanor
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
- Familiarity with front desk software, phone systems, and basic administrative tasks is a plus
- Prior hotel experience is advantageous but not mandatory; training will be provided for qualified candidates
- Professional appearance and positive attitude essential for representing the hotel brand effectively
- Light Housekeeping and Laundry Duties required
- Ability to cross-train in HK room cleaning and laundry
Job Type: Full-time
Pay: $18.50-$19.50 per hour
Ability to commute/relocate:
- Cranbrook, BC V1C 1A6: reliably commute or plan to relocate before starting work (preferred)
Education:
- Bachelor's Degree (preferred)
Work Location: In person
