Position Title: Server FULL TIME AND PART TIME
Location: The Mash | Mahogany
Reports To: Front of House Manager / Restaurant Manager
About Us: The Mash | Mahogany is a forward-thinking, sustainable restaurant dedicated to reducing waste and promoting eco-friendly practices. We offer a unique dining experience featuring pizza dough made from upcycled brewers grain, among other innovative dishes. Our mission is to provide delicious, sustainable cuisine while maintaining exceptional service and a welcoming atmosphere.
Position Overview: We are seeking a personable and attentive Server to join our front-of-house team. The ideal candidate will have a passion for sustainability, a strong work ethic, and a commitment to providing excellent customer service. As a Server, you will be the face of our restaurant, ensuring that guests have an outstanding dining experience from the moment they arrive until they leave.
Key Responsibilities:
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Customer Service:
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Greet guests warmly and provide a welcoming atmosphere.
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Present menus and offer detailed descriptions of menu items, highlighting sustainable practices and unique ingredients.
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Take accurate food and beverage orders, accommodating special requests and dietary restrictions.
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Deliver orders promptly and ensure guests are satisfied with their meals.
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Order Management:
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Enter orders into the POS system accurately and efficiently.
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Coordinate with kitchen staff to ensure timely preparation and delivery of food.
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Monitor tables and anticipate guests' needs, refilling drinks and clearing plates as necessary.
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Sales and Promotions:
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Upsell menu items and specials to enhance the guest experience.
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Promote the restaurant’s sustainable initiatives and unique selling points.
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Provide information on events, promotions, and loyalty programs.
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Cleanliness and Organization:
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Maintain a clean and organized dining area, including setting and resetting tables.
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Adhere to health and safety standards, including proper sanitation and food handling procedures.
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Assist with opening and closing duties as required.
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Team Collaboration:
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Work collaboratively with fellow servers, kitchen staff, and management to ensure smooth operations.
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Participate in team meetings and training sessions to stay informed about menu changes and restaurant policies.
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Provide support to other team members during busy shifts.
Qualifications:
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Previous experience as a Server or in a similar customer service role.
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Excellent communication and interpersonal skills.
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Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
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Passion for sustainability and knowledge of eco-friendly practices in the restaurant industry.
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Strong attention to detail and commitment to providing exceptional customer service.
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Ability to stand and walk for extended periods and carry up to 25 lbs.
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Flexible schedule, including evenings, weekends, and holidays.
